Job Description

IT System Professional for CompuGroup Medical

Are you trained in technical support or IT and passionate about delivering high-quality, professional service? Do you thrive in a dynamic environment with both fieldwork and helpdesk support – and are you motivated by working closely with dedicated colleagues? Then you might be our new IT System Professional at CompuGroup Medical.

Candidates for this role must live and primarily work in Zealand.

About the role

As an IT System Professional, you will join our Danish support and technical team, where you will work closely with your colleagues to support our customers within:

• General practice
• Physiotherapy
• Psychology

We provide both remote support (email, telephone and remote access) and on-site support at customer locations. Your working day will therefore be a combination of:

• On-site technical installations and troubleshooting
• Remote support via our helpdesk

You will thus become an important part of both our field team and our helpdesk – and can look forward to a varied working day where no two days are the same.

Our most important task is to solve the customer's problem quickly, safely and professionally – to the benefit of both clinic staff and patients.

Your responsibilities

Your primary tasks will include

• Installing, configuring and troubleshooting our solutions at customer sites across the country
• Setting up and maintaining workstations, servers, networks and related equipment
• Providing remote support via phone, email and remote tools
• Handling technical enquiries related to our clinical systems and associated solutions
• Collaborating with colleagues in technical, support and development teams to resolve complex cases
• Documenting solutions and sharing knowledge within the team
• You should expect travel activity in connection with customer visits throughout Denmark.

Your profile

You are service-minded, technically strong, enjoy working with customers and can work independently.

Personal qualities

• Value good service and a positive attitude
• Take pride in delivering professional support
• Know how to put the user at the centre and translate technical language into everyday terms
• Enjoy direct customer contact – both verbally and in writing
• Can maintain an overview in a sometimes hectic environment with many tasks at once
• Are positive, flexible and a strong team player
• Are reliable and take responsibility for your tasks
• Are social and thrive in a smaller team with close cooperation

Professional qualifications

We expect you to have a solid IT background, for example as:

• A qualified IT Supporter, IT Technician or similar
• Or you have gained equivalent skills through experience

It is an advantage if you have experience with

• Supporting IT systems both on-site and remotely
• Windows 11 and Windows Server
• TCP/IP networks, LAN and Wi-Fi
• Switches and firewalls
• Microsoft 365
• Microsoft SQL (basic knowledge)
• Apple products (macOS/iOS)

Knowledge of ECG and spirometry (lung function) devices is an advantage, but not a requirement.

Language and other requirements

• You speak and write Danish fluently
• You have at least conversational English skills (our corporate language is English)
• You hold a valid category B driving licence (standard car) – Car will be provided
• You are used to communicating effectively with a wide range of stakeholders – both customers and colleagues

At CompuGroup Medical you will be a part of

• An international, growing company working with IT solutions that make a real difference in the healthcare sector
• A skilled and experienced team where we help each other and prioritise knowledge sharing
• A varied working day with a mix of fieldwork and helpdesk support and close customer contact
• Good opportunities for professional and personal development

We offer

• Breakfast and lunch scheme
• Health insurance
• Laptop and mobile phone

About CompuGroup Medical

CompuGroup Medical is one of the world's leading providers of IT solutions for the healthcare sector. With an annual turnover of more than EUR 1 billion, our products are designed to support all professional and organisational tasks in general practice, pharmacies, hospitals and clinics worldwide.

We are approximately 9,000 highly qualified employees serving more than 1.6 million users from locations in 19 countries. Home