Job Description

IT System Owner – gLIMS (LabVantage LIMS)

Location: Hyderabad, India – (Internal Vacancy for - Spain and Switzerland)

Today, Lonza is a global leader in life sciences.

We design and deliver solutions that enable scientists to accelerate innovation and improve health outcomes. We are seeking an IT System Owner for gLIMS (LabVantage LIMS), a key role within our Laboratory Management IT landscape. This position is responsible for the full lifecycle management of the gLIMS Laboratory Information Management System, a business‑critical GxP system that supports digital laboratory workflows and operational efficiency across Lonza’s global quality control laboratories.

Key Responsibilities

System Ownership & Technical Availability

• Act as the System Owner for gLIMS, responsible for technical availability and lifecycle management.
• Ensure delivery of system capacity and capability to meet end‑user needs.
• Monitor system performance and implement maintenance measures.
• Conduct configuration management and ensure procedures for system maintenance are defined and followed.
• Create, review, and approve key documentation as defined by plans and procedures.
• Plan, manage, and support periodic reviews (e.g., user access reviews).
• Establish and implement disaster recovery plans, ensuring regular review and testing.
• Serve as the technical point of contact during audits, inspections, and regulatory reviews.
• Ensure changes are managed in accordance with applicable procedures.
• Maintain up‑to‑date documentation.

Business Partnering & Collaboration

• Partner with Process Owners, Data Owners, and external suppliers to ensure system support, licensing, and scalability.
• Coordinate technical activities with Process and Data Owners to align with business needs.
• Work closely with vendors and IT/OT teams to define support models and service level requirements.
• Ensure adherence to standard service management processes.

Technology Strategy & Roadmap

• Define and maintain the strategic roadmap for gLIMS, including lifecycle planning and version upgrades.
• Ensure platform scalability, compliance, and alignment with Lonza’s digital strategy.

Project & Program Oversight

• Provide leadership and oversight for projects involving gLIMS upgrades and integrations.
• Manage vendor relationships associated with the platform.

Access & Security Management

• Responsible for the approved authorization concept.
• Review and approve privileged access permissions in line with Lonza policies.
• Ensure cybersecurity concerns are addressed and mitigated.
• Plan, manage, and support periodic user access reviews.

Availability & Incident Management

• Act as escalation point and coordinator for major outages or disruptions.
• Liaise with relevant parties to resolve incidents and ensure continuity.

Performance & Supplier Management

• Ensure external suppliers deliver on service expectations and contractual obligations.
• Ensure technical capacity scales appropriately for product enhancements and changes.

Leadership

• Build strong relationships with IT and business stakeholders across global sites.
• Provide coaching and guidance to internal and external experts working on Laboratory Management Systems.

Key Requirements

Domain Expertise

• Bachelor’s degree in Information Technology, Engineering, or related field.
• 8+ years of IT experience with laboratory applications (LIMS, LES, ELN).
• Experience with LabVantage LIMS configuration and interface development.
• Experience with MES and/or SAP is a plus.
• Strong understanding of GxP, data integrity, and computer system validation requirements.
• Knowledge of laboratory operations.
• ITIL knowledge.

Skills & Attributes

• Strong analytical and problem‑solving abilities.
• Effective communication and interpersonal skills.
• Ability to work in a fast‑paced, regulated environment.
• Business fluent in English.
• Strong stakeholder management and collaboration skills.

About Lonza

At Lonza, our people are our greatest strength. With more than 30 sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values—Collaboration, Accountability, Excellence, Passion, and Integrity—reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives. Innovation thrives when people from all backgrounds bring their unique perspectives to the table. Lonza is committed to creating an inclusive environment for all employees.