Job Description

About the Role:

Hypersonix.ai is disrupting the e-commerce space with AI, ML, and advanced decision-making capabilities that drive real-time business insights. Built from the ground up with modern technology, our platform simplifies the consumption of data for customers across multiple industry verticals.

We're looking for an IT System Administrator who can wear multiple hats, from managing day-to-day IT operations and employee support, to administering cloud infrastructure, SaaS tools, and security policies. This is a great opportunity for someone who thrives in a startup environment, enjoys solving problems independently, and wants to help build IT processes from the ground up.

Roles & Responsibilities:

IT Operations & Support:

• Manage end-user IT support (laptops, hardware, software, access issues) for a growing team

• Set up and maintain onboarding/offboarding processes for employee devices and accounts

• Maintain IT asset inventory (hardware, licenses, subscriptions)/ Platform teams on CI/CD pipelines, infrastructure-as-code, and deployment automation.

Systems & Infrastructure:

• Administer and monitor cloud infrastructure (AWS/Azure/GCP — specify as applicable)

• Manage internal servers, networks, VPNs, and firewalls

• Ensure system uptime, backups, and disaster recovery processes are in place.

SaaS & Application Administration:

• Administer core business SaaS tools (Google Workspace/Microsoft 365, Slack, Zoom, HRMS, CRM, etc.)

• Manage user provisioning, access control, and license optimization across tools

• Evaluate and implement new tools as the company scales

Security & Compliance:

• Implement and enforce IT security policies (endpoint security, password policies, MFA, data protection)

• Support compliance efforts (SOC 2, ISO 27001, GDPR, etc. as applicable to a SaaS company)

• Monitor for security vulnerabilities and coordinate patching/update

Process & Documentation:

• Create and maintain IT documentation, SOPs, and knowledge base articles

• Continuously improve IT processes to support a scaling, remote-friendly team

• Collaborate with engineering/DevOps on shared infrastructure needs where relevant

Required Qualifications:

• Bachelor's degree in Computer Science, IT, or related field (or equivalent practical experience)

• 7–9 years of experience in system administration, preferably at a startup or SaaS company

• Strong knowledge of Windows/macOS/Linux environments

• Experience administering cloud platforms (AWS, GCP, or Azure)

• Hands-on experience with Google Workspace/Microsoft 365 administration

• Familiarity with networking fundamentals (DNS, VPN, firewalls)

• Understanding of IT security best practices and compliance frameworks

• Strong troubleshooting skills and a proactive, ownership-driven mindset

• Excellent communication skills — able to support both technical and non-technical teammates

• Willingness to work in rotational shifts, including occasional weekends/nights, to support business hours across regions/on-call needs

Location:

Remote (Work from home).