Job Description

Who are we?

Skai (formerly Kenshoo) is a leading omnichannel marketing platform that leverages advanced AI and data-driven performance media to enable smarter decision-making, increased efficiency, and maximized ROI for businesses worldwide. Our platform helps manage approximately $10B in annual ad spend through partnerships with Google, Meta, Amazon, Microsoft, and others.

Founded in 2006, Skai is a global company with around 700 employees. We operate in a hybrid work model that combines remote flexibility with in-office collaboration.

What will you do?

As an IT System Administrator, you will be a key member of our Corporate IT team, responsible for supporting employees across the organization in all aspects of IT.

This role is primarily focused on day-to-day IT support, identity and access management, and automation of IT processes. You will serve as a key point of contact for employees, so a strong service-oriented mindset and people-first approach are critical.

We are looking for someone who has experience in a modern SaaS-based IT environment and who is passionate about improving employee experience through efficient, scalable, and agentic IT operations.

Responsibilities:

• Provide daily Corporate IT support to employees across the organization
• Own and manage employee onboarding and offboarding processes
• Administer and maintain identity and access systems
• Manage and support Google Workspace administration
• Migrate existing automation workflows into agentic-based IT processes
• Build and improve agentic IT workflows to enhance employee experience and operational efficiency
• Operate in an agentic IT environment, leveraging AI-driven tools and workflows to increase automation and reduce manual effort

Requirements

• Proven experience (at least 3 years) in Corporate IT / IT Helpdesk in a SaaS environment
• Strong service orientation with a customer-first mindset
• Hands-on experience with Google Workspace administration (must)
• Hands-on experience managing onboarding and offboarding processes
• Experience with IT automation tools such as Okta Workflows, Workato, Make, or Zapier
• Familiarity with GitHub and Google Cloud Platform (GCP)
• Experience building or supporting AI-driven or agentic workflows
• Self learner