Job Description

DigitalRoute is the company behind how the digital world gets paid. For over 25 years, we've turned massive, complex usage data into trusted, finance-grade information that enterprises rely on to bill, price, and grow. Today, more than 400 companies across SaaS, AI, cloud, media, and telecom run their revenue-critical data through our platform with precision to the cent and zero downtime.

And the timing couldn't be better. The entire digital economy is moving away from static subscriptions toward usage- and outcome-based pricing over 75% of new digital products will price this way by 2028. That shift makes what we do essential infrastructure for every business that wants to compete. Our customers reach market 2x faster, grow 4x quicker, and cut revenue leakage by more than half. This is a company where your work has real impact and we're just getting started.

We’re looking for a senior, hands-on IT specialist to own onsite IT in Stockholm, act as a key system administrator, and contribute to user AI enablement across the business.

What you'll do

• Act as the main IT contact in Stockholm and support colleagues globally.
• Provide advanced L1–L2 (and some L3) support for laptops (Windows/macOS), phones, peripherals, VPN, and meeting rooms.
• Run IT onboarding/offboarding (equipment, accounts, access, data handover, licenses).
• Administer Entra ID / AD, SSO, MFA, and Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, licenses).
• Manage devices via Intune and Kandji; keep endpoints patched, secure, and compliant.
• Apply security policies, handle patching and backup/restore in line with our standards.
• Contribute to user AI enablement: promote AI assistants/copilots, identify use cases, create short guides and trainings, and support pilots and rollouts.
• Maintain documentation and the knowledge base, and drive small automations and process improvements.

You’ll work closely with our IT Manager, who focuses on architecture, advanced security, and complex L3 topics, while you own day-to-day operations and user enablement.

What you'll bring

• Solid experience in L2/L3 support, onsite engineering, or system administration.
• Strong hands-on skills with Windows and macOS, common business apps, and hardware.
• Working knowledge of Entra ID / AD, MFA, SSO, and Microsoft 365.
• Familiarity with Intune and/or Kandji, basic networking/VPN, and ticketing tools (e.g. Jira).
• Experience or strong interest in AI assistants/chatbots and productivity tools (e.g. Microsoft 365 Copilot, Slack/Teams bots).
• Nice to have: PowerShell or scripting, Confluence, Slack, asset management tools, basic GDPR/ISO 27001 understanding.

You enjoy helping people, communicate clearly in English, stay calm under pressure, document your work, take ownership, and want to grow further in system administration and AI enablement.

If this sounds like you, send your CV and a short note about your onsite/support experience, your exposure to AI tools, and why you’re interested in this role at DigitalRoute.

We follow a continuous selection process, and the position may be filled before the last application date.

Please note: A background check will be conducted on the final candidate as part of our recruitment process.

DigitalRoute is committed to fostering an inclusive and diverse environment, and we actively encourage qualified candidates of all genders, sexual orientations, ethnicities, disabilities, and ages to apply. Join our global and diverse company, where our differences are our strengths.