Job Description

We're seeking a technically curious and proactive IT System Expert to play a key role in supporting and enhancing Fiverr's IT ecosystem. This is an excellent opportunity for an early-career IT professional who wants to grow their skills in a dynamic, global tech company. You'll work hands-on with modern IT systems, contribute to automation initiatives, and be part of a team that values innovation and continuous improvement.

As our IT System Expert, you’ll play a key role in maintaining system reliability and supporting our global workforce, and helping to build solutions that make everyone's work easier. This role offers significant growth potential and the chance to make a real impact on how we operate.

What am I going to do?

System Administration & Support

• Administer and operate SaaS platforms in an enterprise environment.
• Manage user lifecycle, permissions, and access controls across systems.
• Support endpoint management (MDM), including device setup, configuration, and troubleshooting
• Ensure operational stability of IT systems and provide structured support to a global workforce.
• Maintain asset inventory and track hardware/software lifecycle management

IT Infrastructure & Operations

• Support office and remote IT infrastructure, including network connectivity, Wi-Fi, and secure access solutions.
• Assist with SSO/MFA enforcement according to defined security standards
• Conduct routine system checks, updates, and preventive maintenance
• Document IT processes, create SOPs, and maintain knowledge base articles
• Participate in IT security audits and access reviews

Automation & Improvement

• Assist in building and maintaining internal IT tools, scripts, and workflow automations
• Take ownership of existing automation projects, ensuring they remain functional and up-to-date
• Identify opportunities to streamline repetitive tasks through automation
• Collaborate with the Cloud Engineering team on technical projects and system improvements

User Support & Training

• Provide technical guidance and support to employees on IT systems, tools, and best practices
• Troubleshoot issues with a service-oriented and professional approach.
• Create and deliver training materials for new tools and system updates
• Collaborate with teams to understand operational needs and improve IT support experience.

Requirements

• 2+ years of hands-on experience in IT support, system administration, or a related technical role
• Solid understanding of identity & access management concepts (SSO, MFA, user provisioning)
• Experience managing or supporting SaaS applications and user lifecycle processes
• Hands-on experience supporting macOS endpoints in an enterprise or Apple-first environment.
• Familiarity with endpoint management tools (e.g., Intune, Jamf, or similar MDM solutions)
• Working knowledge of enterprise networking (Wi-Fi, secure access, troubleshooting).
• Security-aware mindset and understanding of IT security best practices.
• Strong troubleshooting skills and ability to diagnose issues end-to-end.
• Strong written and verbal communication skills in English

Preferred Skills

• Experience with scripting or automation tools (Python, Bash, PowerShell, or similar)
• Practical use of AI tools to improve day-to-day productivity and troubleshooting.
• Familiarity with cloud platforms (AWS, Azure, Google Cloud) - Advantage
• Experience with IT ticketing, asset management, or ITSM tools.
• Experience working in a global or distributed team environment

Personal Qualities

Problem-solver: You approach challenges analytically and aren't afraid to dig deep to find solutions Self-starter: You take initiative, ask questions, and look for ways to improve processes

Team player: You collaborate effectively and communicate clearly with both technical and non-technical colleagues

Adaptable: You thrive in a fast-paced environment where priorities can shift

Service-oriented: You genuinely enjoy helping people and take pride in enabling others to do their best work

Detail-focused: You maintain high standards for documentation and follow-through

Why Join Fiverr?

Growth opportunities: Develop your technical skills in a supportive environment with clear career progression.

Global impact: Your work directly supports thousands of employees and millions of users worldwide.

Modern tech stack: Work with cutting-edge tools and technologies in a cloud-first environment.

Collaborative culture: Join a team that values innovation, continuous learning, and knowledge sharing.

Meaningful work: Help build and maintain systems that power the future of work.

At Fiverr, we’re not about checklists. If you don’t meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you.

Equal opportunities

At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or special needs.