Job Description

IT Services Specialist

Are you passionate about technology and are you driven by helping others with their IT challenges? We are looking for a skilled IT-supporter, thriving to solve various tasks and creating a smooth IT-experience for all our employees across Scandinavia.

Who are we

Sonova Audiological Care Denmark is dedicated to enhancing the quality of life for individuals with hearing loss. As part of the international Sonova group, operating in more than 100 countries with more than 17.000 colleagues, we are the leading private provider of hearing aids in Denmark with a mission to break down the barriers of the usage of hearing aids.

We have around 80 hearing centers across the country within total 172 good colleagues. Most of them are helping people with a hearing loss out in our stores, but 29 of them are based – with you – in our Scandinavian headquarter in Charlottenlund. In Sweden we have around 25 stores and also nearly 180 good, Swedish colleagues.

If you are curious to learn more about what we do, read more here

IT Services Specialist

We are on the lookout for someone service oriented to join our team of dedicated colleagues. We prioritize supporting our local businesses in Scandinavia with punctual and high-quality 1st and 2nd level support. We maintain a strong focus on concise and clear communication, good problem solving and support.

You will experience a great level of trust and local responsibility while having many dedicated and professional colleagues globally who are ready to help whenever needed.

Your main purpose is to ensure that your colleagues are provided with an undisturbed service for IT applications and client devices. You will report to our Director IT End User Services Europe.

Your main responsibilities will consist of:

• 1st – 2nd level IT incident and problem management remotely and where needed onsite including asset management focusing on our shop users including hardware, software and peripherals (e.g. audiological equipment)
• Provide support on Applications in coordination with global support teams including permissions and user management as needed.
• Problem management both remotely and onsite including asset management and escalation to the appropriate support teams
• Support Local Area Network (LAN) incl. switch, WAN, WIFI, troubleshoot failures and work with relevant teams to ensure quick resolution
• Support in user on- and offboarding
• Participation in service management meetings, identifying opportunities for improvement and shift left (including writing of Knowledge Articles for providers of 1st level support)
• Participating in local or global projects impacting IT (eg resourcing, budgeting, stakeholder management)
• As needed working with local business stakeholders and global counterparts to identify technical solutions and opportunities for improvement

We think you will be a great fit if hold:

• A minimum of 3 years of experience in a similar position
• Driver’s license is a requirement for the position
• The ability to convey central IT concepts to your colleagues in the stores
• Experience in service management and working with people across organizational levels
• Good analytical and technical skills and the ability to manage time, prioritize tasks and work under tight deadlines
• The ability to work independently but still integrate well into teams both online and on site
• Hands on experience in setting up computers in a Microsoft Windows environment and basic knowledge in application management support
• Self-driven and good at keeping yourself up to date on relevant topics
• The ability to keep your head cool in a dynamic environment while being a team player always ensuring good service and close attention to your internal stakeholders
• Fluent both written and verbally in Danish and English, and preferably also Swedish.
• Good technical skills within hardware and networking systems
• If you have experience from retail and with POS application support, this is an advantage

Please send us your application in English.

Why Choose Us

You will be part of an informal environment in a role with great responsibility. With our Scandinavian set-up in an international environment, there is always the opportunity for sparring and development both personally and professionally. We focus on strengthening competencies, having fun while delivering results and maintaining a healthy work-life balance – which is perhaps why we have achieved the highest sustainable engagement score in the entire Sonova Group.

If you have any questions, please reach out to Director IT End User Services Europe, Axel Peters either on phone number +49 1625721664 or on email axel.peters@sonova.com