COLAS

IT Support Trainee

COLAS  •  Onsite  •  2 hours ago
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Job Description

Tasks & Responsibilities

  • Act as first-level support for IT-related requests (hardware, software, user access, peripherals)
  • Receive, analyse and resolve incidents and service requests via the ticketing system, phone or email
  • Diagnose and troubleshoot common issues related to Windows environments, office applications and network connectivity
  • Perform user onboarding and offboarding (account setup, equipment preparation, access rights)
  • Install, configure and maintain workstations, laptops, printers and mobile devices
  • Escalate unresolved or complex incidents to 2nd-level or external support teams, ensuring proper follow-up
  • Maintain clear and accurate documentation and knowledge base entries

Skills

  • Strong service orientation and good communication skills
  • Structured, reliable and solution-oriented working style
  • Interest in working in an international environment and willingness to learn

Profile

  • First practical experience in IT support or helpdesk (internship, apprenticeship or traineeship)
  • Good understanding of Windows operating systems, MS Office / M365 and basic network concepts
  • German mandatory and English or French
  • Degree in Information Technology, Computer Science or a related field
COLAS

About COLAS

Colas, a subsidiary of the Bouygues Group, is a major player in the construction and maintenance of transportation infrastructure and urban development.

Colas covers the entire value chain: from industrial production to service offerings, including construction work.

Thanks to its local presence in some fifty countries on five continents 🌍, Colas achieved a consolidated revenue of €15.9 billion in 2024, 59% of which is outside France.

With its 64,000 employees 👷‍♀️👷‍♂️, a network of 2,000 operating units comprising 3,500 production units, and nearly 45,000 projects per year, Colas is the trusted partner of its customers.

Colas maintains its pioneering, innovative and responsible spirit to connect people and foster the sustainable development of territories 🚀 ♻.

Colas shares the four founding values of the Bouygues Group, which form the basis of its corporate culture and the way it operates on a daily basis:

• Respect: treat others how you would like to be treated.

• Commitment: for us, commitment is about giving your heart and soul.

• Pioneering: bold innovation, not blind ambition.

• Sharing: at Bouygues, knowledge and experience are meant to be passed on.

At Colas, it’s our people who drive our company forward.

We strive to develop talent, and we give those who join the company the opportunity to reach their full potential throughout their careers.

Because, when you join Colas, we hope you’ll make a career here.

Industry
Construction & Skilled Trades
Company Size
10,000+ employees
Headquarters
Paris, FR
Year Founded
Unknown
Website
colas.com
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