Core BTS

IT Support Technician - Long Island

Core BTS  •  Hauppauge, NY (Onsite)  •  1 month ago
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Job Description

NRI North America is looking for a qualified Computer Support Technician to join an elite professional services organization. We have opportunities available at many of our Suffolk County locations. We are seeking a full-time (5-days per week) resource capable of performing IT support activities. The resource will be responsible for working directly with our K-12 clients including students, staff, and school district administrators. 
Responsibilities· Job responsibilities may vary based on client needs.· Respond to help desk tickets and assist users with hardware and software issues, providing prompt and courteous support.· Diagnose and resolve technical problems related to computers, printers, network connectivity, and other IT equipment.· Set up and configure computers, peripherals, and software applications for new and existing users.· Perform regular maintenance and updates on systems and software, ensuring optimal performance and security.· Maintain accurate records of support requests, resolutions, and inventory of IT assets. Update knowledge base articles for common issues.· Assist in monitoring and maintaining network infrastructure, including routers, switches, and access points.· Provide training and support to users on new software and technologies, enhancing their technical skills and efficiency.· Work closely with other IT team members on projects, upgrades, and system improvements. Knowledge, Skills, and AbilitiesRequired· Associate’s degree in information technology, Computer Science, or a related field.· 1-3 years of experience in IT support or a related role.· Strong understanding of computer systems, mobile devices, and other technology products.· Proficiency in troubleshooting hardware and software issues in Windows and macOS environments.· Knowledge of networking concepts (TCP/IP, DHCP, DNS) is preferred.· Excellent communication and customer service skills.· Strong problem-solving abilities and attention to detail.· Ability to work both independently and collaboratively in a team environment. Preferred· Relevant certifications (e.g., CompTIA A+, ITIL) Competency Requirements · Builds strong client relationships and delivery client centric solutions.· Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.· Holds self and others accountable to meet commitments.· Builds partnerships and works collaboratively with others to meet shared objectives.· Gains the confidence and trust of others through honesty, integrity, and authenticity.· Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Work EnvironmentThe position will be responsible for working directly on site with our K-12 clients including customers, client staff and administrators.

Benefits
You'll love working at NRI not just for the usual benefits, but for our environment and culture!
You'll work with a great group of people in a highly collaborative team and results oriented atmosphere. You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle. You’ll work with large, sophisticated, and progressive clients throughout North America.
We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.

Notices
The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. 
NRI North America is proud to be an Equal Opportunity/Affirmative Action employer. 
NRI North America will accept applications on an ongoing basis. NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.  If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@nri-na.com
Core BTS

About Core BTS

Core BTS, an NRI Group Company, is a full-service digital transformation consultancy that helps the world’s most impactful companies leverage today’s most powerful technologies to transform from the inside out. We simplify technical complexity, accelerate transformation, and drive business outcomes for our clients.

Headquartered in Indianapolis, IN, we help organizations leverage cutting-edge technologies including AI, security, hybrid infrastructure, data, applications, modern work, and managed services.

Our promise?

Practicality: Our roots in infrastructure and cloud technology run deep, empowering us to navigate hybrid cloud environments with assurance.

Simplicity: We simplify complex environments using proprietary tools that accelerate project discovery, connect disparate information, and automate manual processes. Our delivery framework provides a level of detail and pragmatism that’s second to none.

Speed: Agility is our forte. We anticipate shifts in client needs and market trends and swiftly adapt. Our change management program minimizes business disruption, engages end-users, and accelerates time to value.

Comprehensive Support: Our seasoned experts accompany you at every step of your digital journey, overcoming challenges as opportunities. From strategic planning through implementation and beyond, Core BTS is your unwavering ally.

Trusted by companies of all sizes across all industries, we've earned our stripes through proven results and unwavering dedication. We're here to transform your vision into reality. Learn more at corebts.com.

Industry
IT & Software
Company Size
501-1,000 employees
Headquarters
Indianapolis, IN
Year Founded
Unknown
Website
corebts.com
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