Milestone Technologies, Inc.

IT Support Technician (L2)

Milestone Technologies, Inc.  •  São Paulo, BR (Onsite)  •  3 months ago
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Job Description

Milestone Technologies is seeking a skilled and customer-focused IT Support Technician to provide onsite technical support at our corporate location in Brazil. This role is vital in ensuring seamless day-to-day IT operations while delivering responsive and high-quality support to internal end users.

Key Responsibilities:

  • Coordinate the shipment and receipt of IT equipment through approved vendors
  • Provide hands-on support for desktop and laptop hardware (break/fix and troubleshooting)
  • Deliver remote support for offsite employees
  • Diagnose and resolve hardware, software, connectivity, and access issues
  • Set up and support devices across macOS, iOS, Windows, and Android platforms
  • Assist with system upgrades, hardware deployments, and site buildouts
  • Re-image devices while preserving user data when possible
  • Train and guide users on IT hardware and core business applications
  • Perform weekly physical inventory checks and report on asset status
  • Maintain accurate inventory records and asset assignments
  • Support onboarding and offboarding by managing IT equipment and access provisioning
  • Assist visiting employees with network connectivity and IT resource access
  • Install and troubleshoot peripherals such as monitors, keyboards, printers, and docking stations
  • Monitor and manage service tickets using a global ITSM system
  • Provide timely ticket updates and drive issues to resolution
  • Collaborate with peers on cross-site projects and technical escalations
  • Share knowledge, best practices, and documentation across the team

Qualifications:

  • Minimum 3 years of recent, hands-on experience supporting primarily Apple environments
  • Strong expertise with macOS laptops in enterprise settings
  • Experience with Apple MDM tools such as JAMF
  • Comfortable supporting macOS, iOS, Windows, and Android devices
  • Skilled in hardware troubleshooting, imaging, and asset management
  • Experienced with ITSM/ticketing systems and inventory tools
  • Excellent communication and customer service skills
  • Fluent in Portuguese; working English proficiency preferred
Milestone Technologies, Inc.

About Milestone Technologies, Inc.

Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe.

We work with the world’s leading companies to deliver services and technologies at scale, accelerate digital operations, develop innovative applications, and drive efficiencies throughout their organization.

Milestone is focused on building an employee-first, performance-based culture, and for over 25 years, we have demonstrated a history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.

Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Follow us on:

Facebook: https://www.facebook.com/MilestoneTechnologiesInc

Twitter: https://twitter.com/MilestoneTech

Blog: https://milestone.tech/blog/

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Fremont, California
Year Founded
1997
Website
milestone.tech
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