Job Description

IT Support Technician

We are looking for an experienced IT Support Technician to join a dynamic IT Care team responsible for delivering high-quality end-user support and contributing to the future workplace environment. The role combines technical support, incident management, hardware and software administration, and continuous service improvement.

Key Responsibilities

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  Install, configure, maintain, and support end-user hardware, software, and workplace solutions.
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  Handle service requests, access management requests, and technical support incidents.
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  Diagnose and resolve hardware, software, mobile device, printing, and connectivity issues.
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  Log, track, and document incidents and requests through the ITSM platform.
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  Analyze support tickets and service metrics to identify recurring issues and improvement opportunities.
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  Support user onboarding, equipment deployment, and workplace technology initiatives.
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  Collaborate with infrastructure, network, workplace, and service management teams.
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  Contribute to process improvements and enhanced user experience.

Required Skills & Experience

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  Minimum 4 years of experience in an IT Service Desk or IT Support environment.
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  Strong knowledge of:
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    Windows Operating Systems
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    Microsoft 365 / Exchange Online
  • 
    Intune / Company Portal
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    Active Directory
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    ITSM tools and ITIL processes
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    Mobile devices (iOS and Android)
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    Printing solutions (Canon, UniFlow)
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    Networking fundamentals (VLAN, Wi-Fi, connectivity)
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  Experience with user support, incident management, and troubleshooting.
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  Ability to communicate technical concepts in a user-friendly manner.

Profile

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  Customer-oriented with strong communication skills.
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  Analytical and proactive problem solver.
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  Team player who enjoys sharing knowledge and best practices.
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  Organized and detail-oriented.
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  Strong focus on service quality and user satisfaction.

Languages

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  Dutch: Professional proficiency.
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  French: Professional proficiency.
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  English: Professional proficiency.

Work Setup

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  Full-time assignment.
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  Hybrid model with a minimum of 4 days onsite per week.
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  Location: Brussels.
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  Initial contract until October 2026 with possible extension.
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  Start date: ASAP.