Job Description

Are you highly motivated, hard-working, and seeking to join a growth-focused consulting & engineering firm? Are you looking for a company that will invest in your development and grow your professional skills? If so, consider a career with Apex!

Powered by record sales, extraordinary client retention, strategic acquisitions, and an entrepreneurial spirit, Apex Companies is one of the fastest growing engineering and environmental consulting firms in the US. We were recently recognized by the Zweig Group as one of the fastest growing firms in the AEC industry. We take pride in providing our clients with exceptional service and have earned numerous awards for project excellence. We continue to grow, and we want you to grow with us.

The IT Support Technician (IT Technician 2) provides frontline technical support to end users across the organization. This role is responsible for resolving routine to moderately complex IT incidents and service requests, provisioning and supporting end‑user devices, and ensuring consistent adherence to documented IT standards, procedures, and security policies. The position works under routine supervision while continuing to build technical capability and independent problem‑solving skills.

Key Responsibilities

• End‑User Support and Incident Management
  Deliver above‑and‑beyond customer service while effectively multitasking and managing multiple priorities in a fast‑paced environment.

Provide Tier 1-2 technical support for hardware, software, and workplace technology issues through the ticketing system, remote tools, and phone support.
Diagnose, troubleshoot, and resolve routine to moderately complex incidents using established procedures and escalation paths.
Document all work clearly and accurately, including issue details, troubleshooting steps, and resolutions.
Meet service level expectations for response and resolution while maintaining ownership of assigned tickets.

• Device, User, and Application Support
  Image, configure, and deploy Windows laptops, peripherals, and other end‑user devices using standard deployment tools.
  Perform user onboarding and offboarding activities, including account setup, access changes, and device recovery.
  Install, configure, and maintain approved business applications and updates.
• Operational and Asset Management Support
  Assist with system monitoring and respond to alerts under guidance from senior team members.
  Maintain accurate IT asset inventory and tracking for assigned equipment.
  Support office moves, device refreshes, and equipment setup as needed.
• Security and Compliance
  Follow and enforce IT security policies, access controls, and acceptable use standards.
  Assist with endpoint security controls, patching, and vulnerability remediation activities.
  Escalate suspected security incidents or policy violations according to documented procedures.

What we're looking for:

• High school diploma or equivalent required.
• 4-6+ years of relevant experience in IT support, service desk, or desktop support roles, or equivalent practical experience.
• Post‑secondary education, technical training, or equivalent experience in IT or networking preferred.
• Highly organized and strong attention to detail-Independent thinker/self-motivated
• High degree of professionalism.
• Excellent written and verbal communication skills
• Proficient with Office 365 Management/Intune

Skills and Competencies

• Strong customer service skills with an above‑and‑beyond service mindset.
• Ability to multitask effectively in a fast‑paced support environment.
• Willingness to learn new technologies, tools, and processes.
• Working knowledge of Windows operating systems, Microsoft 365, and endpoint hardware.
• Ability to follow documented processes and escalate issues appropriately.
• Effective time management and organizational skills.

Developing

• Growing experience with endpoint management tools such as Intune and Azure AD.
• Exposure to IT service management workflows and monitoring tools.
• Interest in expanding technical depth and operational ownership.

Why you'll love working for us:

• Company-subsidized medical and dental.
• Company-paid life, short, and long-term disability.
• 401k match, tuition assistance, and more.
• Cross-training and the ability to work on a variety of projects.
• Performance-based bonuses or other incentives.
• Working with the best and brightest in the industry.
• 2,000+ employee national firm with 70+ locations across the US.

#LI-AR1

Apex Job Title:

IT Support Technician (IT Technician 2)

Req ID: 11552

We believe in equality for all and celebrate the diversity and differences of our employees, customers, and communities. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Apex aims to make apexcos.com accessible to all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, please contact Talent@apexcos.com or (301) 417-0200. Likewise, feel free to reach out to us if you would like to view or discuss Apex policy related to equal employment opportunity or have any related concerns. EO/AA/VEV/Disabled Employer

TO ALL RECRUITMENT AGENCIES: Apex Companies does not accept unsolicited agency resumes. Please do not forward resumes for any of our job postings to our career’s sites, or to any employees of Apex Companies or affiliates. Apex Companies is not responsible for any fees related to unsolicited resumes.