Role reports to: Manager Technology Support
Location: Madrid
Contract: Permanent
Provide support to the Desktop team by resolving network, connectivity, and telecommunications issues as they arise. The role will cover all European countries within the Helpdesk, responding to tickets submitted by Medline employees.
Provide first-line IT support for end-user environments, including network, connectivity, and telecommunications issues
Deliver remote support to Medline users across European locations
Manage and prioritize tickets in the helpdesk system, ensuring accurate documentation and resolution
Collaborate with global IT teams to ensure network and application stability
Configure and maintain IT equipment and telecommunication systems
Support on boarding, off boarding, and change management processes
Keep users and stakeholders informed on critical incidents
Recover data and ensure system continuity when needed
Guide and support users in the effective use of IT applications
Liaise with external vendors to resolve hardware and software issues
Ensure proper documentation in line with internal processes and compliance requirements
Stay up to date with new technologies and systems
IT Education or equivalent experience (1-2 years)
Basic experience in troubleshooting in a Windows environment
Basic experience in troubleshooting PC hardware issues (i.e. Monitors, Printers, Hard drives), as well as a basic understanding of Networking
Microsoft or other technical certifications, or experience in a Microsoft Windows environment are preferred
Demonstrated ability to analyze and resolve problems
Good written and verbal communication skills
Languages: Spanish and English (fluently)
Customer focused
Company pension plan - We increase our contributions to your pension plan throughout your employment because setting you up for a successful retirement is important to us
Life insurance and medical insurance
Comprehensive induction by experienced colleagues - An individually tailored onboarding plan and fixed contacts so you can be off to a great start
Modern Workplace - Environment with restaurant services, gym, bank, post office and transport
Employee Assistance Programme – So that your mental well-being is taken care of
A range of training opportunities - We actively support you in your development
At Medline Iberia, we believe that diversity and inclusion are essential for achieving success and fostering innovation. We are committed to promoting an inclusive work environment where everyone is valued and respected for their unique differences. Through our selection processes, we are dedicated to ensuring equal opportunities and fairness for all candidates, regardless of their background, gender, sexual orientation, age, disability, religion, or any other personal characteristic.
Medline is committed to reducing our carbon footprint, developing responsible products, supporting our employees and local communities, and promoting high ethical standards internally and among our supplier partners. Click here to discover what Medline is doing to make healthcare more sustainable for people and the planet.
To find out more about Medline, you can access our website via this link
Medline is an international manufacturer and global distributor of medical devices and solutions for use in a range of healthcare institutions and environments.
Founded in 1910, in the United States of America (USA), Medline has established itself as a trusted partner amongst healthcare providers, leveraging a characteristic proximity to customers and capacity to reliably meet their needs.
Its expansive product portfolio is supported by clinical and supply chain resources that facilitate the delivery of high-quality care, increased efficiencies and improved healthcare outcomes—for both individuals and communities. Additionally, continuous improvements in the quality of deliverables and the streamlining of sustainability standards are key to Medline’s product development and overall operations.
Through its ‘people and planet’ approach, Medline has a multi-faceted Ethical Sourcing Programme in place for its supply chain, applies inclusion and belonging principles and maintains comprehensive compliance to applicable laws and regulations.
Medline currently employs over 39,000 people worldwide and operates in more than 100 countries and territories. Since 2011, the Medline brand has expanded into Europe, with operations now spanning 27 countries, including more than 2,000 personnel. These operations are headquartered in Arnhem, the Netherlands and supported by a network of warehousing and manufacturing facilities and distribution centres in France, Germany, Italy, the Netherlands, Slovakia and the United Kingdom.
A partnership with Medline is a commitment to elevating healthcare delivery, through quality products, customisable solutions and dependable services.
