IT Support Technician (CCNA)

Overview

Our client operating in Liberia is seeking a
hands-on IT Support Technician
to support and maintain critical IT and communications infrastructure across operational sites.

The successful candidate will be responsible for
network support, hardware troubleshooting, and maintaining connectivity for operational systems
, ensuring minimal downtime and reliable performance.

Due to the nature of the site environment, the role may require
working at heights and in industrial areas
, therefore candidates must be
physically fit and able to pass a fitness-to-work medical assessment
.

Key Responsibilities

• 
  Provide
  on-site IT support
  for hardware, software, and network-related issues.

• 
  Install, configure, and maintain
  network infrastructure including routers, switches, and wireless systems
  .

• 
  Troubleshoot and resolve
  LAN/WAN connectivity issues
  .

• 
  Support
  Cisco networking equipment
  and ensure optimal network performance.

• 
  Assist with
  server maintenance, system updates, and security protocols
  .

• 
  Install and maintain
  network cabling and communication infrastructure
  , including installations at height when required.

• 
  Monitor network performance and proactively address potential failures.

• 
  Maintain documentation for
  network configurations, system changes, and troubleshooting procedures
  .

• 
  Work closely with operational teams to ensure
  continuous IT service availability
  .

Minimum Requirements

• 
  CCNA Certification (Cisco Certified Network Associate)
  – Essential

• 
  Diploma or Degree in
  Information Technology, Networking, or related field

• 
  Minimum
  3–5 years of IT support or network technician experience

• 
  Strong experience with:

  • 
    Cisco networking equipment

  • 
    LAN/WAN infrastructure

  • 
    Network troubleshooting

  • 
    Hardware and workstation support

• 
  Experience in
  industrial, mining, telecom, or infrastructure environments
  is advantageous.

Additional Requirements

• 
  Must be
  physically fit and able to pass a fitness-to-work medical test

• 
  Comfortable
  working at heights
  when installing or maintaining network infrastructure

• 
  Strong problem-solving and troubleshooting skills

• 
  Ability to work
  independently in remote operational environments

• 
  Good communication and documentation skills