Job Description

💡 Enjoy hands-on IT support and helping users adapt to new technology?

We’re hiring a Level 1/1.5 IT Support Technician for a 6-month onsite contract to provide front-line technical support across the organization. Working closely with the IT team, you'll troubleshoot day-to-day technology issues, support employee onboarding and equipment setup, and help deliver a seamless user experience in a fast-paced, collaborative environment.

💻 Who You Are

You’re a motivated IT support professional with a strong interest in hands-on desktop support and end-user experience. You approach technical issues with a calm, methodical mindset and communicate clearly with users at all levels of technical comfort.

You’re eager to continue developing your technical skills, adapt quickly in a project-driven environment, and support users through technology changes with patience and professionalism.

📍 Work Type

• Location: Toronto, ON (Fully On-site – 5 days a week in office)
• Contract Length: 6-month contract
• Monday to Friday, 8:30 AM – 5 PM, with on-call support on rotation
• Vacancy Type: This role is a newly created position

Requirements

🎯 What You’ll Do (Your Superpowers)

• Provide first-line IT support for employees across the organization, serving as the primary point of contact for day-to-day technical issues
• Deliver onsite desktop support in a fast-paced office environment, including troubleshooting laptops, monitors, printers, mobile devices, meeting room technology, and peripheral equipment
• Support employee onboarding and offboarding activities, including workstation setup, user account provisioning, software installation, and device configuration
• Troubleshoot and support Microsoft 365 applications and services, including Outlook, Teams, SharePoint, OneDrive, and related collaboration tools
• Provide assistance with user access requests, account administration, and basic Active Directory / Microsoft Entra ID tasks
• Support audio-visual and Microsoft Teams meeting room technology, ensuring conference rooms are operational and ready for use
• Assist users with common application issues across Microsoft Office, Adobe Acrobat, DocuSign, and other business applications
• Document issues, resolutions, procedures, and configurations to maintain accurate IT knowledge and support records
• Escalate complex technical issues to Level 2 and Level 3 IT resources when required
• Support remote users and acquired business locations through remote troubleshooting and coordination with local site contacts
• Leverage available resources, documentation, AI tools, and research to independently investigate and resolve technical issues
• Deliver exceptional customer service while building positive relationships with employees across all departments
• Contribute wherever needed within a small, collaborative IT team, taking ownership of tasks and supporting business priorities

⭐ What We’re Looking For (Our Wishlist)

• 1–3 years of IT support experience in a helpdesk, desktop support, technical support, or onsite support environment
• Hands-on experience supporting:
• Windows 10/11 workstations
• Microsoft 365 applications and services
• Microsoft Teams and collaboration tools
• Basic Active Directory or Microsoft Entra ID administration
• Mobile devices (iPhone and Android)
• Strong troubleshooting skills and the ability to diagnose common hardware, software, and connectivity issues
• Excellent customer service, communication, and interpersonal skills
• A positive, service-oriented attitude with a genuine desire to help others
• Resourceful and solutions-oriented mindset with the ability to research and work independently
• Comfortable working in a professional, high-performance office environment
• Strong organizational skills and attention to detail when documenting work and managing multiple priorities
• Eagerness to learn, grow, and develop technical skills under the mentorship of senior IT professionals

Nice to Have (Not Required):

• Exposure to SharePoint or Microsoft Teams administration
• Basic PowerShell scripting or automation knowledge
• Experience supporting onboarding/offboarding activities and user account administration
• Relevant IT certifications are considered an asset (e.g., CompTIA, Microsoft, Cisco, ITIL, or equivalent)

🔥 What Makes This Role Exciting

• Career Growth & Mentorship – Learn directly from experienced IT professionals and gain exposure to modern enterprise technologies
• Broad Technical Exposure – Work across Microsoft 365, SharePoint, Teams, AV systems, endpoint support, onboarding, and user administration
• Hands-On Experience – Be the front line of IT support and gain practical experience solving real business challenges
• High-Impact Environment – Join a growing organization where your contributions are visible and valued
• Collaborative Team – Work alongside a supportive group that values learning, ownership, and continuous improvement

Benefits

• Rate: $25.00 – $35.00/hour

📩 Ready to Grow Your IT Career? Apply Now!

At STACK IT Recruitment, we connect technical talent with meaningful opportunities across Canada. If you meet around 70% of the qualifications, we encourage you to apply — we’d love to chat.

Know someone who’d be a great fit? Share this posting and help them take the next step in their IT career.

✨ We’re proud to support diversity and inclusion.
If you require accommodation during the hiring process, just let us know — we’re happy to help.

AI Use Disclosure:
STACK IT uses AI-enhanced tools to support initial candidate screening and interview note analysis. All assessments and hiring decisions remain human-led.