POSITION:
REPORTS TO:
IT Manager
SUPERVISES:
N/A
To provide first and second-line technical support for all IT, AV, Telecoms and reprographics equipment, acting as the first point of contact for staff seeking assistance. Troubleshoot and resolve issues within the team and escalate to internal and/or external support specialists as required.
Reporting to the IT Manager the successful candidate should be dynamic, flexible, driven and professional in all interactions - helping to develop and maintain a skilled and customer focussed team.
· Providing first and second line support to all staff with IT, telecoms and AV issues
· Respond to support requests in a timely, service focussed and helpful manner
· Accurate, expedient and effective administration of the following key systems:
o Active Directory
o IT Asset Register
o Desktop and Mobile Device Management System
o Office 365
o Mimecast
o Freshdesk Support System
o Mitel MiVoice Phone System
o Laboratory Information Management Systems
o Change Control Documentation
o Actitime
o Genedata
· Desktop computer builds, software installation and deployment to staff
· Assist and advise staff regarding the use of IT systems while upholding the company polices
· Administration of our telephone system, including installation of new phones, under the direction of provider, and management through the MiCollab portal
· Maintenance of some Windows and Linux servers (subject to experience and training)
· Participating in IT infrastructure projects being led by the IT Manager and/or Director of Informatics
JOB REQUIREMENTS:
· Minimum GCSE Grade B (6) in Maths and English Language
· Computer science qualification to A level, or equivalent vocational qualification preferred but not required
· Minimum 2 years experience in an IT Support role
Skills and Knowledge
· Sound knowledge of Windows 10 operating system and configuration
· Good working knowledge of administrating Active Directory
· Good knowledge of Microsoft 365
· Sound knowledge of Ubuntu Linux preferred but not required
· AWS experience is preferred but not required
Competencies
· Excellent written and verbal communication skills
· The ability to prioritise tasks effectively
· Ability to work unsupervised
· Sound troubleshooting skills and a methodical approach
We are an International Recruitment Consultancy partnering with start-ups and technology enterprises to recruit the most talented professionals for their teams, helping organisations scale rapidly and build the technologies and products of the future. Since 2012, we have applied our consultancy services to 150+ International companies across Europe, the US, Africa and Asia, helping them to fill 1000’s of job positions.
Our experience has allowed us to build transparent and effective delivery processes for recruitment, redefining traditional approaches. With our on-site, remote or hybrid embedded (RPO) Talent Partner Model, we place our highly-qualified recruiters inside businesses to support, improve and/or carry out the hiring.
Our team use latest tech and tools to communicate and collaborate with all stakeholders involved, including our client's internal talent teams and hiring managers. Apart from delivering amazing talents for teams, we provide bespoke hiring analytics, and an AI enabled recruiter to streamline your culture & value creation, and interviewing process decreasing the time to hire by 25%.
