Job Description

IT Support Technician, OPA - Anchorage, Full- Time

Orthopedic Physicians Alaska seeks a skilled, dedicated and professional IT Support Technician to join our rapidly growing and dynamic practice. At OPA, employees enjoy work-life balance, competitive salaries, and comprehensive medical, dental, FSA or HSA, life, and disability insurance, as well as profit sharing, 401(k), and paid time off starting at three weeks per year.

Learn more about Orthopedic Physicians Alaska at www.OPAlaska.com.

The primary purpose of this position is to be responsible for helping employees troubleshoot and fix computer related problems, support for hardware and software problems, and end-user training.

The shifts for this position are generally M-F, 7:30am to 4:00pm with possible weekends and Overtime.

Ideal attributes

• Knowledge of operating systems, word processing, database applications, spreadsheet applications, email, network environment, IP/VPN environment and diagnostic
• Knowledge of computer training principles and techniques and customer service-related concepts
• Knowledge of computer programs and computer hardware and troubleshooting techniques

Representative duties

• Works with CIO and Director of IT to set up new computers; install, reconfigure or reinstall operating systems and software
• Sets up and helps train new hires on computer hardware, software, and other equipment
• Provides employee end-user’s with Level 1 Tech Support for phones, computers, hardware peripherals, printers and business-related software
• Assisting employees with the set up and ongoing access to hospital EMR portals
• Records and files all computer problems, documenting corrective action taken within OrthoAlask’s ticket tracking software

Knowledge and skill requirements

• Knowledge of operating systems, word processing, database applications, spreadsheet applications, email, network environment, IP/VPN environment and diagnostic
• Knowledge of computer training principles and techniques and customer service-related concepts
• Knowledge of computer programs and computer hardware and troubleshooting techniques
• Excellent communication and interpersonal skills
• Professional, personable and caring, and able to help patients feel at ease
• Understanding of team principles
• Able to maintain a calm demeanor when under pressure
• Two years of experience in IT technical and desktop support or related occupations (preferably in the healthcare industry)
• High school diploma or equivalent

The mission of OrthoAlaska is to provide the finest orthopedic surgery and musculoskeletal care in North America through quality, patient-centered care. Each of our physicians and surgeons works in concert with a certified orthopedic surgical physician assistant and other staff to provide patients an individualized care-team experience. Currently, we have offices in Anchorage, Wasilla, and Eagle River.

Employees enjoy opportunities for professional growth in a collaborative environment and exposure to a full range of orthopedic care with orthopedic, injury walk-in, and rheumatology clinics, an imaging center, athletic training and physical, occupational and massage therapy.

OPA values quality, patient-centered care, personal fulfillment through continuous improvement, team development, and community service. We welcome applicants who embrace our same core values and possess a daily renewed attitude of excellence.

OPA benefits include health and dental insurance, life and disability insurance, 401(k) and profit sharing, as well as paid time off.