PeopleSharp

IT Support Technician

PeopleSharp  •  $50k/yr  •  Beachwood, OH (Hybrid)  •  12 days ago
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Job Description

Looking to take the next step in your IT career with a supportive team, strong mentorship, and real opportunities for growth? Ashton Solutions is a fast-growing MSP supporting businesses across Northeastern Ohio, and we’re looking for an IT Support Technicianto join our collaborative team.

In this role, you’ll work alongside senior engineers to troubleshoot a wide range of end-user environments, support business-critical systems, and gain the hands-on technical experience that helps build a long-term IT career. This is a hybrid opportunity in Beachwood, OH.

What You’ll Get:

  • Salary starting at $50,000+, scalable based on experience
  • Health insurance, PTO, retirement plan, and bonus plan
  • Hybrid work schedule (up to 2 remote days per week after training)
  • Friendly, people-focused leadership and strong technical mentorship
  • Clear opportunities for career growth and skill development

What You’ll Do:

  • Provide support for common business applications including Microsoft 365 (O365) through phone, email, remote, and onsite support
  • Support and maintain client networks and security infrastructure including LAN/WAN, firewalls, access points, and switches
  • Troubleshoot issues across a variety of on-premises and cloud environments
  • Manage and prioritize support tickets while setting clear expectations and delivering excellent customer service
  • Accurately document client issues, resolutions, and follow-up actions
  • Support over 100+ SMB clients, gaining exposure to diverse technologies and business environments

What You Bring:

  • 0–2 years of hands-on PC support or IT support experience
  • Experience with Microsoft 365
  • General knowledge of hardware platforms, cloud services, and line-of-business applications
  • Strong interpersonal skills, a positive attitude, and the ability to shift priorities quickly in a fast-paced service environment
  • Confidence delivering high-quality customer service and communicating clearly with end users
  • Strong organizational skills with the ability to follow tasks through to completion accurately
  • Curiosity and willingness to continuously learn new technologies and tools

Why This Role Stands Out:

  • Strong mentorship from senior engineers to accelerate your technical growth
  • Exposure to a wide range of technologies across multiple client environments
  • Hybrid flexibility with a team-first culture
  • Great opportunity for someone looking to grow from support into a long-term MSP career path

Next Steps

Quick apply with your resume here

OR

Get a head start on the application process through our online portal here: https://www.ondemandassessment.com/o/JB-W70H5LGMQ/landing-u=1182753

PeopleSharp

About PeopleSharp

PeopleSharp was founded in 2021 by Dave Cava after selling an MSP that went from a bootstrapped founding to over $10M in revenue in 11 years. Along the way Dave came to recognize that best-in-class MSPs build their teams differently. They focus on brainpower, work ethic, and culture fit over experience or pedigree. The systematize their recruiting process and get the owners and managers out of the early stages of it. They have strong onboarding processes and mentoring systems, and they fill a lot of high level roles through internal promotion of qualified people. These realizations transformed Dave's MSP and became the foundational ideas for PeopleSharp.

Today we work with many MSPs and channel companies. We learn their business and their culture, and then apply the principles above as we work through a very well-defined recruiting process we call 'layered filtering'. Before we consider what candidates know or what they have done, we ask "Will this person make a great employee, and do they have a lot of potential to go further and help this company go further?"

Recruiters don't have the best reputation, and much of that is deserved. We do a lot of things differently than your typical headhunter. We aren't particularly looking for transactional relationships. We see ourselves more as your outsourced internal recruiting department. We don't define success as making placements, we define it by whether we are helping companies get healthier and scale. If we think you might be hiring for the wrong position or compounded a team problem, we'll tell you. If we have concerns about a candidate we pass through, we'll tell you. The only time we'll ever shop a candidate is if one approaches us independently and we are trying to help them. Contracted clients pay far below market recruiting rates and are able to spread payments over time and avoid large placement fees. If you hire us, we work for YOU, and we are truly on your side. Your success is our success.

Industry
HR & Recruiting
Company Size
1-10 employees
Headquarters
Unknown
Year Founded
2021
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