SuperStaff Outsourcing

IT Support Technician

SuperStaff Outsourcing  •  Makati City, PH (Onsite)  •  12 days ago
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Job Description

We are seeking an IT Support Technician to join our Managed Services team. The ideal candidate will deliver exceptional helpdesk and technical support to clients across diverse industries, including Healthcare, Government Contracting, and Construction, ensuring compliance with HIPAA and CMMC standards

Key Responsibilities

Technical Support

  • Provide Level 1 technical support via ticketing system, phone, and remote sessions.
  • Troubleshoot and resolve issues related to:
    • Microsoft 365 administration ( Exchange, Teams, SharePoint, OneDrive)
    • Intune device management and endpoint compliance
    • Windows and macOS operating systems
    • Unifi networking (gateways, switches, access points)
    • Basic networking (VLANs, VPNs, IP configuration)
    • Active Directory
    • Virtualization (Hyper-V or VMware)
    • Google Workspace administration
  • Support collaboration tools such as:
    • Microsoft Teams
    • Zoom
    • Slack
  • Manage user onboarding and offboarding, including:
    • MFA / Conditional Access setup
    • Device enrollment
  • Escalate complex issues to internal senior technicians or local field technicians when necessary.

Monitoring & Maintenance

  • Monitor alerts via:
    • Intune
    • Microsoft Defender
    • UniFi dashboards
  • Apply patches and updates through:
    • Intune
    • Windows Update for Business (WUfB)
  • Ensure device and network security alignment with:
    • CIS benchmarks
    • Applicable compliance frameworks
  • Document incidents, resolutions, and preventive recommendations in internal systems.

Compliance & Documentation

  • Maintain documentation in Hudu and per-client compliance systems, including:
    • SSPs
    • CRMs
    • Policy repositories
  • Adhere to HIPAA and CMMC data security protocols and company confidentiality requirements.
  • Support data backup and disaster recovery operations using:
    • Veeam
    • Acronis
  • Document customer IT environments, including:
    • Network diagrams
    • Asset inventories
    • Configuration notes
  • Create internal knowledge base (KB) articles for recurring issues and solutions.

Requirements

  • Hands-on experience with:
    • Microsoft 365 administration and troubleshooting
    • Microsoft Intune and Endpoint Manager
    • Windows 10/11 and macOS
    • Unifi network devices and VPN configurations
    • Ticketing systems and remote monitoring tools
    • Active Directory
    • Windows Server
    • Virtualization (Hyper-V or VMware)
    • Google Workspace administration .
  • Strong diagnostic and communication skills with the ability to explain complex issues in plain language.
  • Customer-first attitude and commitment to SLAs and service excellence.
  • Reliability, professionalism, and integrity in handling sensitive information.
  • Experience in a customer-facing role.

Preferred Certifications

  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • Microsoft 365 Certified: Modern Desktop Administrator

Bonus Points For

  • Experience in an MSP (Managed Service Provider) environment.
  • Exposure to compliance frameworks such as:
    • HIPAA
    • CMMC Level 2
    • FedRAMP Moderate

Benefits

  • HMO with 1 free dependent upon hire
  • Life Insurance
  • 20 PTO credits annually
  • VL and SL cash conversion
  • Annual Performance-Based Merit Increases and Employee Recognition
  • Great Company Culture
  • Career Growth and Learning
  • A laptop will be provided by the company
  • PHP 44,500
SuperStaff Outsourcing

About SuperStaff Outsourcing

SuperStaff is a comprehensive outsourcing solutions provider dedicated to delocalizing your workforce, reimagining your systems and model, and putting cost savings to work to grow your enterprise. Founded in 2009, we launched our suite of services with technical specialist offerings like programming, design, and information technology. We’ve since expanded to add customer-facing services like customer support, and more recently, recruitment support. Led by a team of experts in outsourcing, we understand both the day-to-day challenges of business and how to address them as part of the big picture to support growing companies. Because successful outsourcing is about more than just reducing your overhead. It’s about breaking free of boundaries and adding real value through exceptional people and service.

WHAT MAKES US DIFFERENT

SuperStaff was established specifically to service our parent company in 2009. We grew as an extension of a family owned business and now service an enterprise that is the largest of its kind in the private sector. The company itself dates back to the 1930’s, but our utilization of technology leads the industry and reflects our focus on innovation which is our staying power. Because of our humble roots, we can connect with smaller businesses that want to grow and dominate their industries, because your story is our story too.

Industry
Unknown
Company Size
201-500 employees
Headquarters
Makati City, PH
Year Founded
2009
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