Job Description

A highly skilled and customer-oriented IT Support Technician to join our dynamic team. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for providing exceptional IT support to our organization.

DUTIES AND RESPONSIBILITIES:

End-User Support:

• Provide first-level support to end-users, resolving hardware and software issues promptly and efficiently.
• Assist users with technical inquiries, troubleshooting problems related to desktops, laptops, printers, and other IT equipment.

Microsoft 365 Knowledge:

• Demonstrate proficiency in managing and troubleshooting Microsoft 365 applications, including but not limited to Outlook, SharePoint, OneDrive, Teams, and the Office suite.
• Administer user accounts, permissions, and configurations within the Microsoft 365 environment.

System Maintenance:

• Perform regular maintenance tasks, such as system updates, patch management, and antivirus scans.
• Monitor and maintain IT infrastructure to ensure optimal performance and security.

Hardware and Software Deployment:

• Install, configure, and deploy hardware and software components across the organization.
• Collaborate with vendors to troubleshoot and resolve issues related to IT equipment and software.

Documentation:

• Maintain accurate documentation of IT systems, configurations, and support procedures.
• Develop and update user guides to empower end-users to troubleshoot common issues independently.

Collaboration:

• Work closely with other IT team members to resolve escalated technical issues and contribute to ongoing projects.
• Collaborate with cross-functional teams to implement IT solutions that align with business objectives.

Requirements

REQUIRED EDUCATION, EXPERIENCE, AND SKILLS:

• Proven experience as an IT Support Technician or in a similar role.
• Strong knowledge and hands-on experience with MS 365 applications and services.
• Strong understanding of Windows operating systems, hardware components, and network configurations.
• Excellent troubleshooting skills and a problem-solving mindset.
• Effective communication skills, both verbal and written.
• Customer-focused with a commitment to delivering high-quality support.
• Must be onsite 5 days a week from 8-4:30

PREFERRED EDUCATION, EXPERIENCE, AND SKILLS:

• Familiarity with Mobile Device Management platforms is a plus.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.