Job Description

IT Support Technician

Location: Oud Gastel, Netherlands

Employment Type: Full-time

We are seeking a reliable and customer-focused IT Support Technician to provide technical assistance to end users. The ideal candidate will troubleshoot hardware and software issues, support day-to-day IT operations, and ensure systems run smoothly across the organisation.

Key Responsibilities

• Provide first-line technical support to users (in-person, phone, or email)
• Install, configure, and maintain computers, printers, and other IT equipment
• Troubleshoot hardware, software, and network issues
• Manage user accounts, passwords, and access rights
• Support operating systems such as Windows and macOS
• Assist with onboarding and offboarding of employees (device setup, access provisioning)
• Maintain IT documentation and update support tickets
• Escalate complex issues to senior IT staff when necessary
• Ensure security best practices are followed (updates, antivirus, backups)
• Required Skills & Qualifications
• Basic knowledge of computer hardware, software, and networking
• Familiarity with Windows OS (macOS/Linux is a plus)
• Strong problem-solving and troubleshooting skills
• Good communication and customer service skills
• Ability to work independently and as part of a team
• Relevant certification (e.g., CompTIA A+) is a plus

Preferred Experience

• 1–3 years of experience in IT support or help desk roles
• Experience with ticketing systems (e.g., ServiceNow, Jira)
• Exposure to Active Directory or similar user management tools

Key Competencies

• Attention to detail
• Time management
• Adaptability
• Customer-focused mindset