Job Description

Job Location: Trump International Beach Resorts - Sunny Isles Beach, FL 33160
Position Type: Full TimeEducation
Level: 4 Year Degree
Job Shift: Any
Job Category: Information Technology
:
We are seeking a proactive and detail-oriented IT Support Technician Level 1 to join our team. The successful candidate will provide first-line technical support and help ensure the smooth operation of computer systems in a hospitality environment.
Key Responsibilities:
•    Technical Support: Provide first-line support for hardware and software, and assist the IT Manager with network issues, including troubleshooting and resolving technical problems.
•    IT Inventory: Perform and maintain a comprehensive inventory of all IT assets, ensuring the database is always up to date.
•    System Maintenance: Assist with the installation, configuration, and maintenance of computer systems, peripherals, and network devices.
•    User Assistance: Support end-users by responding to help desk tickets, diagnosing problems, providing solutions, or escalating issues when necessary.
•    Documentation: Maintain accurate records of technical issues, resolutions, and IT asset inventory.
•    Collaboration: Work closely with the IT Manager and other departments to ensure optimal system performance and user satisfaction.
•    Hospitality Systems Support: Provide support for hotel systems such as POS, PMS, back-office systems, and guest-facing technologies.
•    DVR / CAM Systems: Perform routine maintenance and troubleshooting with cameras setup.
•    Device Relocation: Safely move and set up devices (workstation) weighing up to 40 lbs.
•    On-Site Support: Provide hands-on support in guest areas, front desk, offices, and back-of-house areas when needed

Qualifications
•    Basic understanding of computer systems, networks, and troubleshooting techniques.
•    Previous experience in Hospitality IT environments is highly desirable.
•    Familiarity with hotel systems such as Oracle/Micros POS, PMS systems, printers, scanners, and guest network environments is a strong plus.
•    Cable Management & Rack

Experience: Proficient in organizing and managing cables at user stations, including experience with rack installations and patch panels.
•    Familiarity with operating systems and platforms such as Windows, tablets, and common enterprise software applications.
•    Must be comfortable working in a fast-paced, 24/7 hospitality operation environment where downtime impacts guests and operations.
•    Strong communication skills with the ability to provide clear and polite instructions to end-users and leadership.
•    Ability to work independently and as part of a team.
•    Good customer service mindset and professional attitude.
•    Relevant certifications are a plus.

Additional Information:
This role offers an excellent opportunity for growth and professional development within our IT department and exposure to hospitality enterprise systems.