Job Description

The IT Support Technician is responsible for providing frontline technical support to end users across the organization. This includes imaging new laptops, troubleshooting hardware and software issues, applying system patches and updates, performing upgrades, and reimaging devices as needed. The ideal candidate will be detail-oriented, customer-focused, and capable of working independently in a fast-paced environment.

Key Responsibilities:

IT Infrastructure Support:

• Administer and maintain IT infrastructure, including servers, networks, virtualization platforms (e.g., VMware)
• Manage, support & secure Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
• Monitor and maintain Windows Server environments (2016/2019/2022), including Active Directory, Group Policy, DNS, and DHCP.
• Install, configure & perform system restores using Backup solutions (e.g. Veeam, Acronis)
• Install, configure and deploy new servers, laptops, workstations, hardware, and software applications.
• Track hardware inventory and maintain accurate asset records.
• Assist with equipment check-in/check-out and lifecycle management.
• Maintain accurate documentation of IT procedures, system configurations, and user support requests.
• Complete detailed work orders for all support incidents and service requests.
• Document IT processes, procedures, and troubleshooting steps to facilitate knowledge sharing.

Technical Support, System Maintenance and Patching

• Provide technical support for end users—both remotely and on-site—including troubleshooting hardware, software, and application issues.
• ​​​​​​​Diagnose and resolve issues related to Windows OS, Office applications, printers, and standard business software.
• Regularly apply Windows and third-party software patches and updates.
• Monitor and ensure compliance with patch management policies.
• Perform hardware and software upgrades as needed.
• ​​​​​​​Reimage systems to restore functionality or deploy updated configurations.

Required Qualifications:

• Over 5 years of experience in an IT support role.
• Experience with Active Directory and Group Policy.
• Proficiency with Windows 10/11, Active Directory, Microsoft 365, PowerShell and common IT tools.
• Familiarity with patch management and endpoint security tools.
• Strong troubleshooting and communication skills.

Preferred Qualifications:

• Microsoft or CompTIA certifications (e.g., MCSA, Azure Fundamentals, CompTIA Security+).
• Experience with RMM Platform such as Kaseya, and documentation platform such as IT Glue
• Experience with Firewall Platforms such as Sonicwall
• ​​​​​​​Experience supporting MacOS is a plus.

Location: Must reside in Buffalo, NY (in office 5 days/week)

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Paid Holidays

Pay Range: $55,000 to $80,000 Annually

Equal Employment Opportunity Statement

Techstra Solutions is an equal opportunity employer. The Company makes its decisions on merit, and its policy of equal opportunity prohibits discrimination in all phases of the employment process, including, but not limited to, recruitment, hiring, promotion, selection, transfer, demotion, layoff, termination, compensation, benefits, and other terms and conditions of employment. The policy of equal opportunity applies without regard to race, color, creed, religion, gender, sexual orientation, gender identification, pregnancy, marital status, national origin, ancestry, age, disability that can reasonably be accommodated without undue hardship, military status, veteran status, genetic predisposition or carrier status, alienage or citizenship, domestic partnership status, arrest or conviction record, status as a victim of domestic violence, or any other protected categories under federal, state, or local law. The Company also prohibits discrimination or harassment based upon the perception that a person has, or is associated with a person who has, any of these characteristics.