The Ohio House of Representatives is the lower chamber of the General Assembly. Alongside the Ohio Senate, it forms the legislative branch of the Ohio state government and works alongside the Governor of Ohio to create laws and establish a state budget. Legislative authority and responsibilities of the Ohio House of Representatives include passing bills on public policy matters, setting levels for state spending, raising and lowering taxes, and voting to uphold or override gubernatorial vetoes.

ofPosition:AssistswithawiderangeofITissueswhileansweringphonesandemails concerning Help Desk requests from House Members and staff.

Essentialfunctions include:

1. Providesdesktopsupportandcustomerservicetothe users

2. EntersallissuesintotheHelpDeskincidenttracking system

3. UsesapprovedapplicationtoconductMicrosoft365admin tasks

4. Createsandtestsaccountsfornew users

5. MonitorsandmanagesuseraccesstoHouseIT resources

6. ConfiguresmobiledevicestosynctoHouse accounts

7. Makesupdatestointernal webpages

8. Configureand installnewcomputerequipmentandotherhardwarewhen needed

9. Pullsnetworkcablingfornewofficeportsordevicestousefromthedata closets

10. InstallsWindows,MicrosoftOffice,andothersoftware applications

11. Troubleshootshardwareissuesandotherapprovedofficeequipment issues

12. Createsticketsforescalated support

13. Assists withcopieranddesktopprinterfleet maintenance

14. Programsanddeploysphonesandvoicemail boxes

15. Setsupcomputers/laptopsandprojectorsinconference rooms

16. Makesrequestsforfileandmail restores

17. ProvidesSessionDaysupport,assistingwith the votingsystemandchamberlaptop s

18. Assistswith the inventoryofHouseassetsandkeeps the inventoryupto date

19. Provideson-call/remotesupportonarotating schedule

20. OtherdutiesasassignedbytheChiefInformation Officer

The Ohio House of Representatives is an equal opportunity employer.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation ( Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

KnowledgeSkillsand Abilities:

• Understandsstate government

• Providesexcellentcustomerservicebyutilizingtroubleshooting skills

• Communicateseffectivelybothorallyandin writing

• Multitasksandprioritizesworktomeet deadlines

• Maintainsaprofessionaldemeanorinanyandall circumstances

• Ensuresconfidentialitywhilehandlingpoliticallysensitive work

• Worksindependentlytomanageavarietyof projects

• Worksinateam environment

• Flexibleand agile

Minimum Qualifications:

• Completionofundergraduatecoreprogramcourseworkininformationtechnologyorrelatedstudy, preferred

• BasicunderstandingofVirtualDesktopInfrastructure(VDI)andMicrosoft365AppsandServices, preferred

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.