Founded in 2004, Core BTS, Inc. is an award-winning IT consulting firm and managed services provider dedicated to problem solving. Using broad, scalable expertise, we leverage technology to transform business and enable change
Recognized for accelerating the adoption of digital technology to transform business, Core BTS delivers robust cloud, modern workplace, security, and networking solutions to commercial and public-sector clients.
With broad, scalable expertise, Core BTS is passionate about solving complex issues with an unwavering focus on client experience.
Core BTS seeks an IT Support Technician to provide levels 1-2 troubleshooting and support in an education setting. The support technician will work under the direction of Director of Technology.
Primary duties include:
• Assist teachers to enhance learning through improved integration of technology. Assist administrators and teachers in the incorporation of technological hardware and software into the classroom.
• Facilitate effective use of technology in the classroom and school environment. Provide direct support to staff in conjunction with technology department and administration.
• Independently resolve routine and less complex user problems. Coordinate with both technology staff and/or supervisor for resolving more complex issues.
• PC and peripheral support (i.e., computers, Chromebooks, document cameras, interactive whiteboards, printers, etc.) Hardware repair/ replacement, initial setup/ configuration, driver/ software upgrades, operating system and application support, and miscellaneous help desk ticket remediation.
The ideal candidate will have procedural knowledge and hand-on experience performing:
• Initial setup / configuration
• Driver / software upgrades
• Operating System/Application support
• End user knowledge transfer
• System imaging and experience with Active Directory
The successful candidate will have 1-3 years of technical support experience, education, certifications, or a combination, along with a desire to learn and motivation to excel in a customer service-centric environment.
Experience and/or education in computer networking, PC/Mac environments, server support, phone system administration, Cisco hardware, Exchange and virtual environments are highly desired.
The compensation range for this position is $24-$25, depending on experience.
All your information will be kept confidential according to EEO guidelines.
Core BTS, an NRI Group Company, is a full-service digital transformation consultancy that helps the world’s most impactful companies leverage today’s most powerful technologies to transform from the inside out. We simplify technical complexity, accelerate transformation, and drive business outcomes for our clients.
Headquartered in Indianapolis, IN, we help organizations leverage cutting-edge technologies including AI, security, hybrid infrastructure, data, applications, modern work, and managed services.
Our promise?
Practicality: Our roots in infrastructure and cloud technology run deep, empowering us to navigate hybrid cloud environments with assurance.
Simplicity: We simplify complex environments using proprietary tools that accelerate project discovery, connect disparate information, and automate manual processes. Our delivery framework provides a level of detail and pragmatism that’s second to none.
Speed: Agility is our forte. We anticipate shifts in client needs and market trends and swiftly adapt. Our change management program minimizes business disruption, engages end-users, and accelerates time to value.
Comprehensive Support: Our seasoned experts accompany you at every step of your digital journey, overcoming challenges as opportunities. From strategic planning through implementation and beyond, Core BTS is your unwavering ally.
Trusted by companies of all sizes across all industries, we've earned our stripes through proven results and unwavering dedication. We're here to transform your vision into reality. Learn more at corebts.com.
