Job Description

Custom Computer Specialists is looking to hire an IT Support Technician to be an integral part of our Onsite Services Team whose function is to provide full-time, on-site, end-user support for an Aurora, Ohio-based client. Custom is looking for an individual who will contribute to Custom’s overall success by providing exceptional client support with high levels of satisfaction in a technically diverse environment. This role supports both office-based employees and manufacturing-floor personnel, ensuring reliable access to systems, applications, and technology services. The ideal candidate is customer-focused, technically capable, and comfortable working in a fast-paced, hands-on environment.

Salary: $40,000-$45,0000

RESPONSIBILITIES

• Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, and corporate applications
• Troubleshoot issues related to connectivity, user identity and access, device performance, and software errors
• Support both office employees and manufacturing-floor users, including onsite assistance as needed
• Set up and configure Windows devices, printers, user accounts, MFA/security tools, and standard business applications
• Assist new hires with workstation setup and onboarding support
• Perform hardware imaging and device provisioning
• Provide support and assistance for ERP systems, including troubleshooting and minor enhancements
• Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive
• Participate in system rollouts, upgrades, and implementation projects
• Log, track, and resolve support tickets in accordance with defined SLAs
• Maintain accurate technical documentation, device lifecycle records, and asset inventory
• Identify recurring issues and escalate trends to the IT team to drive long-term solutions
• Assist with basic network troubleshooting (DNS, DHCP, Wi-Fi, VPN)
• Support routine IT maintenance and operational initiatives
• Contribute to continuous improvement of IT support processes and standards
• Perform other job-related duties as assigned

QUALIFICATIONS

• 1–4 years of experience in IT support, help desk, or service desk roles
• Strong troubleshooting skills across hardware, software, and networking
• Excellent communication and customer service skills
• Hands-on experience with:
  • Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
  • Windows operating systems
  • Basic networking concepts (DNS, DHCP, Wi-Fi, VPN)
• Ability to support manufacturing-floor technology and work onsite as needed
• Experience with ERP systems, ticketing platforms, or endpoint management tools
• Exposure to Active Directory or Azure Active Directory
• Knowledge of IT asset management and device lifecycle practices
• Associate degree or higher in Information Technology, Computer Science, or a related field preferred
• Equivalent hands-on experience may be considered in lieu of a degree
• Industry certifications are a plus, including:
  • CompTIA A+, Network+, or Security+
  • Microsoft 365 Fundamentals (MS-900)
  • Microsoft Certified: Modern Desktop Administrator Associate