Job Description

Job Location: 0000-Corporate - Carrollton, TX 75006
Position Type: Full-Time/Part-Time

Position Summary
Provides first level of computer system technical support to club managers, troubleshooting common issues such as login problems, Internet connectivity issues, application error messages and hardware failures. Analyzes simple inquiries and determines appropriate resolution or escalation. Alerts management and team members when a major problem is suspected.

QualificationsDuties & Responsibilities
- Act as a point of contact for resolution of technology-related issues for club managers.
- Interact with club managers and co-workers to diagnose and resolve problems efficiently.
- Document all tickets in help desk system and communicate status updates timely.
- Manage system access requests for new, transferred and terminated employees
- Troubleshoot, analyze, resolve, track, escalate and accurately document basic software, hardware and simple technical problems.
- Follow established procedures and escalate tickets to Level 2 Technician when appropriate.
- Follow-up on all open tickets proactively to ensure timely resolution.
- Provide input and update knowledgebase as necessary.
- Adhere to established policies and procedures.
- Make sound business decisions, under direction by following documented procedures.
- Provide input on procedures and makes suggestions for improvements.
- Perform related duties as assigned or requested.
Required Knowledge, Skills and Abilities
- Strong customer service skills.
- Highly self-motivated and directed with keen attention to detail.
- Technical aptitude with PC literacy & basic knowledge of Windows Operating Systems.
- Ability to learn and apply technical information in a fast paced, demanding work environment.
- Good problem-solving skills and decision-making ability.
- Strong enthusiasm and desire to learn.
- Works well in a team environment.
- Strong written and verbal communication skills.
- Effective listening skills.
- Ability to follow policies and procedures.
Required Experience, Education and Certifications
- Associate degree in Computer Science or a related discipline preferred, or currently enrolled in a Computer Science or related degree program
- Minimum 1+ year of experience in IT or related field or an equivalent combination of education and work experience.
- CompTIA A+ certification preferred
- Prior experience in fitness, restaurant or retail helpful
Physical Demands
- Position duties require daily standing, walking, sitting, lifting, bending, squatting and reaching.
- Standing / Sitting for extended periods of time.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills
Ability to read, analyze, and interpret common business-related documents such as financial reports and legal documents. Ability to respond, verbally and in writing, to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management and to members of the business community.
About Fitness Connection
Fitness Connection is a full-service, all-inclusive health club that is quickly expanding with more than 40 locations in North Carolina, Nevada and Texas. We believe in providing an epic fitness experience to all, including underserved communities. Thats how we achieve our mission: to change lives by making a healthier lifestyle more accessible. Amenities available to all members include Group Classes in a premiere Group Fitness Studio, a designated Group Cycling Studio, a turf training area with a functional training rig, full-size basketball courts, men and womens locker rooms complete with saunas, and a kids club with tablets, a mini basketball court and theater, and more, all for low monthly dues of just $10 a month.
Fitness Connection is committed to principles of equal opportunity for all job applicants and Teammates. The company will make reasonable accommodations for the known physical or mental disability or known medical condition of an Applicant or Teammate, consistent with its legal obligations. The company also wishes to participate in a timely, good faith, interactive process with any disabled applicant or Teammate to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodation. Applicants and Teammates are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek or occupy by contacting the People Team at dallashr@fitnessconnection.com.