Job Description

Important: This position is intended for candidates who have hands-on experience with the required technologies listed above. Please apply only if you meet the required technical qualifications and have practical troubleshooting experience in Microsoft 365, Active Directory, Azure, Exchange Online, printer troubleshooting, and basic networking. Applications that do not meet the core technical requirements may not be considered.

Job Summary

We are looking for an IT Support Engineer with hands-on experience in Microsoft technologies and end-user troubleshooting. The ideal candidate should have a good understanding of Microsoft 365, Active Directory, Azure, Exchange Online, and basic networking, along with the ability to troubleshoot printer and general desktop issues.

Key Responsibilities

Provide technical support for end users and troubleshoot hardware/software issues.
Troubleshoot and administer Microsoft 365 applications and services.
Perform basic administration and troubleshooting of Active Directory.
Assist with Azure user, access, and configuration-related issues.
Troubleshoot Exchange Online issues, including mail flow, Outlook, and mailbox-related problems.
Diagnose and resolve printer and printing-related issues.
Perform basic network troubleshooting, including connectivity, DNS, DHCP, TCP/IP, and Wi-Fi issues.
Troubleshoot Windows operating system and common application issues.
Escalate complex technical issues to the appropriate technical team when required.
Maintain proper documentation of incidents, troubleshooting steps, and resolutions.

Requirements

Experience: 1–3 years in an IT Support, Service Desk, Desktop Support, or similar role.

Required Skills:

Hands-on experience with Microsoft 365
Working knowledge of Active Directory
Basic knowledge of Microsoft Azure
Experience with Exchange Online
Strong troubleshooting skills for printers and end-user devices
Basic understanding of networking and network troubleshooting
Good communication and customer-service skills
Ability to diagnose issues systematically and work independently

About Prime System Solutions

Technology, when paired with the right people, unlocks remarkable growth. That’s the belief behind every solution delivered by Prime System Solution.

We bring together the top 1% of global talent to help businesses build smarter systems, reduce operational friction, and stay ahead in today’s competitive landscape. With delivery hubs in Pakistan, the Philippines, and the UAE, and clients across North America, Europe, and the MENA region, the reach is global and the focus is personal.

Rooted in a culture of collaboration, innovation, and inclusivity, every team is built to perform because success isn’t just about tools and tech, it’s about the people who power it.

Our Core Services:

Managed Services Talent

Providing on-demand IT and Finance professionals to help organizations scale quickly, reduce hiring costs, and stay competitive. From Cybersecurity specialists, Cloud architects, and Data Scientists to Accountants, Financial Analysts, and Payroll experts.

IT Consulting:

Guiding businesses through digital transformation with expertise in Cloud, Cybersecurity, Artificial Intelligence, Data Science, and IT Infrastructure to achieve operational excellence.

Financial Consulting:

Enabling CFOs, startups, and enterprises to make smarter decisions with consulting in Accounting, FP&A, Risk Management, and Business Advisory for sustainable growth.

We provide you with the resources so that you can unlock borderless growth.

Industry

IT & Software

Company Size

51-200 employees

Headquarters

Dubai, AE

Year Founded

2023

Website

primesystemsolutions.com

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