Job Description

Innoviz Technologies is at the forefront of innovation, pioneering advanced LiDAR technology that shapes the future of autonomous vehicles. Our cutting-edge LiDAR systems, trusted by industry leaders like BMW and Volkswagen, are redefining what's possible in automotive technology.

As the IT Support Team Leader, you will lead a small team of IT support professionals while remaining fully hands-on. You will take ownership of global end-user support, set priorities, and drive a strong customer service approach. This role requires strong technical expertise and active hands-on involvement.

Key Responsibilities

• Team Leadership & Development – Lead, mentor, and grow a high performing IT support team with a strong focus on service quality and user experience
• Global IT Support – Deliver consistent, high quality IT support for employees worldwide, including remote users
• Hardware, Software & Vendor Management – Manage IT assets, licensing, procurement, and vendor relationships
• Knowledge Management & Training – Build and maintain documentation, training materials, and self-service tools
• Automation & Service Optimization – Drive automation and process improvements to increase efficiency and reduce manual effort
• Cross‑Functional Collaboration – Partner with infrastructure, security, and IS teams to align support with organizational goals
• KPIs, SLAs & Insights – Monitor service performance using KPIs and SLAs to continuously improve delivery
• Tech Lead – Serve as a hands‑on technical leader, promoting modern tools and best practices across the team

Requirements

• Ability to work 5 days from the office - Rosh Ha'ain - Must
• 8+ years of hands-on experience in IT, including at least 3 years leading an IT support team
• Deep technical knowledge with Windows environment: Active Directory, GPO, DHCP & Microsoft online services: EntraID, Intune, SharePoint, Exchange, Teams
• Great personal and communication skills, strong service-oriented mindset
• Experience troubleshooting Laptops, Desktops, Printers & Multimedia equipment issues
• Managing ITSM and ticketing systems
• Strong background in Linux, PKI, networking fundamentals, RMM tools and PowerShell scripting – a significant advantage
• Ability to remain hands‑on while leading the team and effectively managing priorities
• English proficiency