Job Description

IT Support Summer Intern

About Gen:

Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock,MoneyLionand more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identityprotectionand financial wellness solutions tonearly 500million users in more than 150 countries.

Together, we share a collective passion and vision to protect consumers and help them grow,manageand secure their digital and financial lives.We’realways looking for smart,fearlessand high-impact talent who see AI as a teammate –leveragingit to move faster and deliver meaningful results.

Whenyou’repart of Gen,you’llhave the flexibility,toolsand support to do your best work and grow your career – from flexible working options and time off to competitive pay,benefitsand well-being programs.

At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate,experimentationand continuous learning, and we seek out people with different experiences,identitiesand ideas to join our team.You’llwork with people whobackeach other, respecteach otherand understand that our differences are a competitive advantage.

If this sounds like you,we’dlove you to be part of Gen.

We areseekinga highly motivated ITintern to join our dynamic team.The IT Support Intern willassistthe IT team in providing technical support fora mixedMacandWindowsenvironment, A/V conference room support,IT operationsmaintenance,hardware imaging, andhandling technical documentation.The ideal candidate will have a passion for technology, strongorganization andproblem-solving skills, and a keen interest in learning and growing within the IT field.

Key Responsibilities:

IT Support:Learn andassistin diagnosing Apple,Windows, iOS,A/V, and video conferencing hardware and software issues.Provide customer service while improving time management, organizational, interpersonal, and communication skills in a fast-paced environment.

IT Hardware Maintenance:

• Assistwith imaging and re-imaging devices, including proper configuration and deployment.

• A/ V installationsand conference room maintenance

• Officewire management and IT organizational efforts

Documentation:

• Document technical problems and solutions inour ticket system

• Create andmaintaincomprehensive technical documentation, including user guides, system documentation, and process manuals to ensure clear andaccuraterecords of all procedures.

Project Management:

• IT Closet Organization Project

• E-Wasteand Equipment Recycling Project

• Perform other IT duties as assigned.

Required Qualifications:

• Currently enrolled in a Computer Science, Information Technology, or related degree program.

• Basic understanding of WindowsandMacoperating systems, Microsoft Office applications, and IT networking principles

• Strong written and verbal communication skills

• Elite-level organizational skills

• Ability to work independently andcollaboratively

• Problem-solving skills and a willingness to learn.

• Ability to lift40lbs

Benefits

• Gain hands-on experience in a professional IT environment.

• Opportunity to work on real-world projects and develop technical skills.

• Mentorship and guidance from experienced IT professionals.

Internship Details

• Start Date: June 1
• Duration: 10 weeks
• NYC Office 5 days per week
• Pay Rate: $30/hr

Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.

We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicantsLearn more about pay transparency

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.