The Gund Company has an immediate opening at our Amsterdam, NY manufacturing plant for a full-time IT Helpdesk Specialist Tier II to join our team!
Work location: On-site
Plant/Work Location 200 Wallins Corners Road, Amsterdam, NY 12010
Starting Hourly Wage: $30+
Shift: 8am-4pm or 9am-5pm / On-site (not remote)
The Gund Company, a leader in engineered material solutions, specializes in customized electrical insulation products. With 16 global facilities, we pride ourselves on delivering high-quality products and excellent customer service. We are currently seeking an IT Helpdesk Specialist Tier II to join our team at our Corporate Headquarters located in St. Louis, MO.
The IT Helpdesk Specialist Tier II will provide advanced Tier II technical support for onsite and remote users to ensure timely and effective resolution of hardware, software, and network-related issues. Serve as an escalation resource for complex incidents, perform in-depth troubleshooting, and support system stability and performance. Monitor support tickets, document solutions, and analyze recurring issues to contribute to continuous service improvement while delivering strong customer experience.
Essential job functions:
The Gund Company is a vertically integrated manufacturer and fabricator of engineered material solutions. We operate 13 facilities worldwide, including our materials testing laboratory in Milwaukee and our world headquarters in St. Louis, MO.
Since 1951, we have listened to our customers and learned about the demanding operating environments of their industries. We are AS9100D Certified and ITAR Compliant. Our custom fabricated parts are manufactured according to ISO 9001:2015 certified quality systems.
We take a consultative, engineering approach to understanding the electrical and mechanical needs of your application. Our material specialists provide options that meet or exceed your requirements as well as sharing insights on how to optimize production for material yield, fabrication efficiency, and cost reduction.
The Gund Company has unparalleled capability and capacity to satisfy the customer's toughest requirements. As a vertically integrated materials manufacturer, we control our supply chain, which allows us to meet our client's tightest timelines.
Over the past 70+ years, The Gund Company has developed a reputation for outstanding customer service, quality, responsiveness, and application knowledge. Our advanced manufacturing and fabrication capabilities allow result in custom parts to fit your specific application.
For more information on any of our products or services, please visit our website at www.thegundcompany.com or contact one of our material and fabrication specialists. We look forward to serving you!
