Job Description

Do you enjoy delivering IT support that truly makes a difference? At Abacus Medicine Group, you will combine hands-on support with operational responsibility, helping colleagues work smoothly every day. Join a global service desk where structure, service quality, and reliability matter.

Drive meaningful change

As an IT Support Specialist, you play a key role in delivering a high-quality and consistent IT support experience across Abacus Medicine Group. Beyond resolving user issues efficiently, you take responsibility for service desk delivery and quality in line with agreed Service Level Agreements. With your experience and service desk know-how, you bring best practices into the daily operation of the Danish IT Service Desk and the global team, contributing to strong and consistent service standards.

Alongside classic IT support, the role includes responsibility for the operational and administrative foundation of the service desk. You support secure IT operations through license management, software catalogues, asset control, and procurement of hardware and software, while collaborating with suppliers when needed.

Your main responsibilities include:

• Providing hands-on IT support to employees via in-person support, written communication, and on-the-phone

• Handling service desk administration, including license management, software catalogues, asset management, and procurement

• Managing hardware and software setup, including onboarding and offboarding of joiners, movers, and leavers

• Monitoring and meeting agreed Service Level Agreements (SLAs) in daily support delivery

• Conducting regular user, license, and asset reviews to support compliance and cost control

• Supporting Windows environments, Microsoft tools, and meeting room solutions

• Coordinating with internal stakeholders and external vendors to ensure smooth daily IT operations

Your Profile

This role is a strong match for either an experienced IT supporter with solid administrative capabilities, or an administrative specialist with solid hands-on IT skills. Regardless of background, you enjoy working close to users, combining technical problem-solving with structured, detail-oriented service desk work.

We imagine that you:

• Have 5+ years of experience within IT support, IT administration, or a similar role with strong IT exposure

• Bring either a formal IT supporter background or an administrative background with solid hands-on IT experience

• Have strong experience with Microsoft tools, including Windows, Entra ID, and Intune

• Are comfortable working with service desk tools such as the Atlassian suite (e.g. Jira, Confluence)

• Have a good understanding of IT security, compliance, and best practices

• Communicate clearly and professionally in English, both verbally and in writing

• Are structured, service-minded, and able to manage multiple tasks and priorities in a dynamic environment

• Willingness to travel occasionally as part of the role

Be part of an international community of people who care

You will join the Global Service Desk Team, part of IT Core Services and Security within Digital at Abacus Medicine Group. We work closely across borders and functions, supporting colleagues throughout the organization. Collaboration, knowledge sharing, and a supportive team spirit are all central to how we work and succeed together.

Interested?

If you want to apply for the position, please follow the link and attach your CV.

Kindly note that the position will remain open until we have identified the right candidates, at which point the job advertisement will be taken down. Therefore, we encourage interested applicants to submit their applications as soon as possible.

If you have any further questions about the role, please do not hesitate to contact the hiring manager, Mette Plambech Haugsted, at mette.haugsted@abacusmedicine.com

Would you like to know more about us?

Follow us on Instagram and LinkedIn and get an insight into everyday life at Abacus Medicine. For job openings, check our Career page

Moving Healthcare. Moving You.

In Abacus Medicine Group, you’ll experience the power of Moving Healthcare. With our change mindset, we're moving the industry and improving healthcare as we broaden access to medicine.

But it's not just about moving healthcare, it's about Moving You. You’ll be part of a caring community of more than 1,750people across the World. With us, you will be valued, empowered, and have a direct impact on driving change. Let's access the future of medicine and make a difference together. Your move.