We are seeking a knowledgeable and detail-oriented IT Support Specialist with experience supporting PC operating systems (including legacy systems such as DOS and modern Windows environments), as well as a solid understanding of networking and email standards. This role will provide technical support to end users, troubleshoot hardware and software issues, and ensure reliable system and network performance across the organization.
Active Secret clearance or higher is required.
Provide Tier 1 and Tier 2 technical support for desktops, laptops, and peripheral devices
Install, configure, and maintain PC operating systems, including legacy environments (DOS) and current Windows platforms
Diagnose and resolve hardware, software, and system issues in a timely manner
Support basic networking functions, including IP configuration, connectivity troubleshooting, and network device support
Configure and troubleshoot email systems using standard protocols (SMTP, IMAP, POP3)
Set up and manage user accounts, permissions, and access controls (Active Directory or similar)
Maintain and deploy system images, patches, and updates
Document technical issues, solutions, and procedures in a ticketing system
Assist with system backups, data recovery, and endpoint security measures
Collaborate with senior IT staff and vendors to resolve escalated issues
Provide end-user training and guidance on IT systems and best practices
Company Summary
Latitude is a Human Resource Consulting Firm headquartered in Hanover, MD with an office in Winter Park, FL. Latitude provides consulting services to a wide range of industries (Technology, Engineering, Scientific, Communications) in both the Private and Public Sectors. We are a contract, contract-to-hire and direct placement personnel agency providing clients with skilled professional employees of all skill levels.
Latitude provides its services to businesses in the Beltway Corridor, Washington DC, Maryland, and Northern Virginia regions. However, we are not limited to these areas as we will work with Nationwide Clients. As a company, Latitude differs from other temporary and permanent placement agencies because of the experience of it's owners and the talent and professionalism of it's employees.
With 30 plus years of experience, Latitude's Management team understands what is required to service the needs of the most complex clients and organizations. Our recruiters and consultants are chosen based on their experience and track records within the industry. This commitment to excellence will ensure successful results and most importantly cost efficiency for our client.
Latitude provides each of the following services for all clients and tailors these services to the particular needs of the client.
• Individualized recruiting and reference checking
• Skills evaluation and preliminary interviewing for each employee
• In person screening prior to client interview
• Background checks and drug tests at client request
• Software and technical testing
