Job Description

JOB TITLE: IT Support Specialist & Project Lead

EMPLOYMENT TYPE: Temporary, 40 hrs/week; estimated project duration is 3 months

SCHEDULED HOURS: Monday-Friday 8:00am-4:30pm

PROGRAM/LOCATION: Information Technology, Windsor, CT

OBJECTIVE OF POSITION:

To ensure ongoing customer service and support is adequately provided to end user. To coordinate, schedule, plan and organize IT Projects involving both internal and external resources. This is a dual-role position that will include providing system/network support as well as support for end users within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading of PC hardware, software and equipment to ensure optimal performance.

By

• Working directly with the IT Director to prioritize & manage system implementations.
• Scheduling and directing outside venders.
• Working with the IT Support team installing, diagnosing, repairing, maintaining and upgrading hardware, software and equipment to ensure optimal performance.
• Working with the IT Director in aligning infrastructure capacity and systems with the needs of the organization.

DUTIES AND RESPONSIBILITIES:

• Provide customer support to end users within the organization’s desktop computing environment.
• Provide system support including installing, diagnosing, repairing, maintaining, and upgrading software and equipment to ensure optimal system performance.
• Troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance and training where required.
• Troubleshoot systems hardware, software and network issues.
• Ensure desktop computers interconnect seamlessly with diverse systems.
• Provide Network support of WAN, LAN to include VOIP
• As assigned, assist in the planning, implementation and introduction of new systems and technologies.
• Contribute to hardware & software procurement, inventory, purchasing and receiving processes.
• Work directly with the Director of IT identifying technologies with value add for the organization.
• Liaise with third-party infrastructure support venders & equipment vendors.
• Collaborate with consulting systems engineers to ensure efficient operation of the company’s computing environment and to resolve technical problems
• Assist in preparing, maintaining, and upholding library of IT Standard Operating Procedures & Policies.
• Supports various technologies across the organization including mobile devices, BYOD and Citrix
• Maintains updated knowledge of technology
• Must be able to work independently and as part of a team
• Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
• Conduct research on new & existing technologies.
• Produce Technical & Non-Technical User Guides, SOPs, and specifications for purchase of system equipment & software.
• Ensure the Director of IT is well informed and consulted appropriately.
• Special project management.
• Additional duties as required.

QUALIFICATIONS:

Education: Bachelor’s Degree preferred; High School Diploma with equivalent experience required.

Experience:

- Minimum 2 years’ of experience providing level 3 or equivalent IT Helpdesk Support

- Minimum 2 years’ of network experience supporting MS Windows, Network, Exchange, Outlook, Active Directory

- Experience troubleshooting software and hardware issues

- Experience installing software, patches, updates on Desktops, Laptops, and Servers

COMPENSATION*:

$29.8059/hr minimum, commensurate upon experience

*Actual rates are determined at the time of offer and are based off of a strict calculation process, as well as adherence to our internal equity policy. Many of our positions offer program/location differentials and/or sign-on incentives. (Please note, for part-time positions this range would be pro-rated based on hours worked)

EEO MINORITIES/WOMEN/DISABLED/VETERANS