Rad Hires

IT Support Specialist - Philippines

Rad Hires  •  Manila, PH (Onsite)  •  3 months ago
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Job Description

As an IT Support Specialist with our client, you will be responsible for providing technical assistance and support to end-users in resolving hardware, software, and network-related issues. You will also be involved in maintaining and supporting various IT systems and tools used within the organization. The position requires excellent problem-solving skills, strong communication abilities, and a customer-centric approach.

KEY RESPONSIBILITIES:
• Provide technical support and troubleshooting for Linux, Mac, and Windows endpoints.
• Support colleagues around the globe.
• Assist users in resolving hardware and software issues.
• Manage user accounts and permissions in Office 365 and Azure AD, including any technical onboarding/offboarding for new/former employees.
• Manage endpoint device inventory and configuration, including deployment, shipping, and receiving as necessary.
• Administer and support collaboration tools such as Microsoft Teams, Slack, Zoom, and Atlassian products (Jira, JSM, and Confluence).
• Administer and support IaaS, PaaS, SaaS in AWS and Microsoft Azure
• Administer and support system configuration, compliance, and updates through tools such as Microsoft Intune, Salt Stack, and Automox
• Collaborate with other IT team members to resolve complex technical issues.
• Document support activities, known issues, and resolutions in the knowledge base.
• Conduct user training and create user guides as needed.
• Ensure compliance with IT & Security policies and procedures.
• Stay up to date with emerging technologies and industry trends.
• Other, as needed.
MINIMUM QUALIFICATIONS
• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
• Proven experience in providing IT support in a professional environment.
• Strong knowledge of Mac and Windows operating systems.
• Proficiency in managing Intune, Office 365 and Azure AD, including user administration and security settings.
• Proficiency in managing AWS
• Familiarity with IT service management concepts and best practices.
• Prior experience in a similar role or relevant certifications (e.g., CompTIA+, Microsoft Certified: Modern Desktop Administrator Associate) would be advantageous.
• Excellent problem-solving and troubleshooting skills.
• Strong interpersonal and communication abilities.
• Ability to work independently and in a team environment.
• Fluency in English (both written and spoken).
Rad Hires

About Rad Hires

At Rad Hires, we help US-based fast growing tech startups, SMBs, and Digital agencies hire outstanding remote talent from Latin America and the Philippines.

In order to scale your business, you're faced with a number of difficult challenges:

• Reduced margins due to rising US labor and payroll costs

• Fierce competition for the best US talent

• The high cost of recruiting US talent

We know how stressful this can be. Which is why we created Rad Hires.

In 2-4 weeks, we help you hire top talent from LATAM and the Philippines at 40-80% less than US rates.

We provide a full service solution including:

• Sourcing and prescreening candidates

• Coordinating the entire interview process

• Assisting with onboarding

• Providing ongoing support to you and your team

• A 90-120 guarantee for every hire you make

Get started today. We can help with everything from entry-level to senior and leadership positions.

Industry
HR & Recruiting
Company Size
1-10 employees
Headquarters
New York, NY
Year Founded
2019
Website
radhires.com
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