Job Description

24 Carrots is seeking a hands-on, service-oriented IT Support Specialist to provide on-site support at our headquarters, The Patch, in Costa Mesa.

This role serves as the primary point of contact for day-to-day IT needs across the company, supporting hardware, systems, connectivity, and user access. The IT Support Specialist partners closely with our external IT provider while collaborating internally with HR, Finance, and department leaders to ensure employees have the tools and support they need to work effectively.

This position plays an important role in strengthening our technology environment by improving responsiveness, maintaining organized equipment tracking, supporting onboarding and offboarding processes, and helping build more consistent and reliable IT practices.

This is an ideal opportunity for someone who enjoys solving problems in real time, working closely with people, and contributing to a growing, collaborative organization.

Key Responsibilities

IT Support

• Serve as the on-site point of contact for employee technology support at our Costa Mesa office
• Troubleshoot hardware, software, and connectivity issues across Mac and Windows devices
• Provide timely, in-person support for laptops, desktops, printers, mobile devices, and collaboration tools
• Help manage and prioritize support requests to ensure timely resolution

Onboarding, Offboarding & Equipment Management

• Set up and configure laptops, peripherals, and mobile devices for new hires
• Support employee onboarding and offboarding by ensuring appropriate system access and equipment setup or retrieval
• Maintain accurate tracking of company-issued equipment including laptops, iPads, phones, monitors, docking stations, and accessories
• Coordinate equipment repairs, replacements, and warranty support as needed

Systems & Access Support

• Provide support for core company systems including HRIS, shared drives, scheduling tools, and communication platforms
• Assist with user account setup and permissions management
• Partner with HR to ensure employees have appropriate system access aligned with their roles

Network & Security Support

• Troubleshoot Wi-Fi and VPN connectivity issues
• Ensure devices meet company security standards including updates and device protections
• Support secure access practices and basic cybersecurity awareness

Process & Organization

• Maintain a centralized system for tracking IT support requests
• Document recurring issues and solutions to improve efficiency
• Support small improvements to technology workflows and organization

Qualifications

• 3–5+ years of hands-on IT support experience (help desk, desktop support, or similar)
• Strong working knowledge of Mac and Windows environments
• Experience troubleshooting hardware, software, and basic network connectivity issues
• Strong organizational skills with attention to detail, particularly in tracking equipment and documenting support requests
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication skills with a service-oriented mindset
• Comfortable working independently in an on-site support role

Preferred Experience

• Experience working with IT ticketing systems
• Exposure to IT security best practices
• Experience supporting HRIS or workforce management systems
• Experience maintaining equipment or asset tracking systems
• Experience supporting hospitality, events, or multi-location organizations

About 24 Carrots

24 Carrots is a full-service catering and events company known for delivering exceptional hospitality experiences. We believe strong systems and strong teams go hand in hand, and we are committed to building an environment where employees are supported with the tools and resources they need to succeed.