Citadel Healthcare Management (PVT) LTD. provides healthcare management services for practices across North America. Our dedicated team supports a wide range of medical administration tasks, working collaboratively across multiple disciplines.
Our mission is to offer employees meaningful opportunities to apply their expertise, grow in their careers, and contribute to the organization’s ongoing success.
We are committed to creating a workplace where employees feel valued, supported, and motivated. By fostering a collaborative and engaging environment, we ensure that every contribution is recognized and appreciated.
At Citadel, diversity and inclusion are at the heart of our culture. We welcome individuals from all backgrounds—regardless of gender, ethnicity, age, religion, lifestyle, or disability—and embrace the unique perspectives and experiences they bring. Through teamwork, innovation, and continuous professional development, we empower our employees to thrive and drive progress within the organization.
As IT Support Executive - of CHM you will be liable to perform the following job duties:
Technical supportTroubleshoot and resolve hardware and software issues for PC and Mac usersProvide first-tier support for audio/visual issues and global meetingsUpgrade and manage systems to ensure optimal performanceHandle computer upgrades, migrations, and terminationsCustomer serviceAssist users with IT-related problems and technical supportRespond to service requests, repairs, and support inquiriesProvide VIP support for executives and board membersTicket managementManage and prioritize support tickets using a tracking systemMaintain the ticket queue and team communication channelsSystem administrationImplement business and productivity softwareMaintain and back up security databasesCreate and maintain IT documentation and SOPsAsset managementConfigure laptops for new hiresProcess returned assets for reuse or e-wasteTrack loaner systems using asset management toolsDocument technical processes, upgrades, and decisions
RequiredMinimum 2 years of experience in an IT support environmentExperience with ticket management systemsBasic knowledge of macOS, iOS, Android, Windows, and networking fundamentalsFamiliarity with Microsoft 365, Google Workspace, and AV troubleshootingExcellent written and verbal communication skillsStrong customer service and problem-solving abilitiesAvailability for after-hours or weekend supportHigh professionalism and commitment to data securityPreferredStrong passion for troubleshooting and problem-solvingAttention to detail and IT documentation managementExperience managing asset inventoryUnderstanding of standardization and best practicesStrong English communication and business writing skillsAbility to work in ambiguous situationsExperience providing VIP executive supportAbility to handle sensitive information confidentiallyEducation and experience
EducationBachelor’s degree in Computer Science, Information Technology, or equivalent experienceWork experienceAt least 2 years in an IT support roleHands-on experience with hardware/software troubleshooting and service requests
60,000PKR - 80,000PKR
Boston Neurobehavioral Associates offers comprehensive outpatient behavioral health and psychiatric care services both in-person and through telehealth. Under the guidance of Dr. Mohammad Munir, an exceptional team of medical professionals is dedicated to providing compassionate care for a wide range of mental health disorders. Our mission is to raise awareness about the stigma associated with mental health by delivering high-quality, easily accessible psychiatric care. With locations throughout Massachusetts, Rhode Island, and Illinois, we're committed to providing convenient, and accessible high quality care for those in need. To schedule an appointment or learn more about our services, please call us or visit our website.
