Job Description

Mabuhay!

Are you the go-to person when the Wi-Fi’s down or the laptop’s acting up?
Do you love solving tech problems, helping people, and keeping things running smoothly?

We’re looking for a passionate IT Support Specialist to join our Manila team
Your mission: keep our people connected, secure, and productive while collaborating with our global IT crew across London, Montreal, Barcelona, and New York 🌏

At Adaptive, technology isn’t just what we build: it’s who we are.
We’re a global fintech consultancy that partners with leading names in capital markets, commodities, and digital trading to create technology that moves money, markets, and ideas

As part of our world-class IT environment, you’ll manage cloud systems, application subscriptions, enable seamless collaboration, and support the engineers and innovators who rely on rock-solid tech every day.

(Important to know: this position is an in-office position, not a remote one.)

YOU HAVE:

• Solid experience handling a wide scope of technical support and IT operations
• Skilled with macOS, Linux workstations and some Windows laptops.
• Hands-on knowledge of Google Workspace administration.
• Experience maintaining Fortinet firewalls and network fundamentals.
• Familiarity with cloud identity providers and SSO (OneLogin experience a plus!).
• A good understanding of security best practices in cloud environments.
• Basic scripting skills (Python, PowerShell, or Bash).
• Excellent communication in English
• Organized, proactive, and ready to juggle multiple priorities.
• Self-motivated and great at collaborating with a global team

Great communication skills in English

YOU WILL:

Local Operations (Manila)

• Be the friendly face of IT in Manila: our go-to expert for all local tech needs.
• Set up, configure, and deploy laptops and other equipment for new and existing team members.
• Manage the full equipment lifecycle: repairs, replacements, and responsible disposal.
• Coordinate with local vendors for hardware acquisition and maintenance.
• Keep our IT asset inventory organized and up-to-date.

Global Support

• Provide technical support to teammates around the globe via our ticketing system.
• Manage all kind of IT related tickets (access management, licenses, configuration, change management)
• Troubleshoot Google Workspace, cloud tools, and device issues like a pro.
• Manage user authentication and access via OneLogin
• Stay alert and respond to any security events

Network & Security

• Configure and maintain Fortinet firewalls and local network infrastructure.
• Enforce security policies and best practices (we take security seriously 💪).
• Ensure safe and reliable remote access for our distributed workforce.

Automation & Operations

• Automate onboarding/offboarding to keep things smooth and efficient.
• Create and maintain clear IT documentation and self-service guides.
• Spot opportunities to streamline workflows through automation and AI.
• Manage software licensing, compliance, and help roll out new tools and technologies.
  
  

WHY US:

• To be immersed in high-standard engineering culture. Our fantastic team takes pride in crafting complex technical solutions but also loves sharing their knowledge and helping you grow professionally (we have great people here at Adaptive) You can learn from anyone here, which is the beauty of it
• To take part in the growth and development of a great company
• Our teams feel free to speak up, make suggestions and raise concerns.
• Collaborative team environment: we all work together, respect each other, and pitch in
• Great consideration for work/life balance (highly-flexible, hybrid working model, well-being benefits…). The balance between professional and personal life is massively important to us.
• We work hard to provide a positive, collaborative and inclusive culture and to positively impact our staff and local communities through different well-being, diversity and inclusion programmes.

WHAT DO PEOPLE THINK OF US

You can check our Glassdoor page

BENEFITS

Among our benefits are:

• 23 days PTO
• Retirement plan
• HMO including dependents
• Group Life Insurance

THE PROCESS

Long interview processes are stressful and boring, and that is not us

We want to make sure that everything runs smoothly.

So here you will have three-stage interviews:

1- A chat with one of our great recruiters.
2- A Zoom chat with Mika (our Support Engineer Manager) and Christian (our Head of Operations) - during this interview, they will ask you technical questions, and you will also complete an exercise.
3- A Chat in our office with Cassie (our Local Director) and Phil (our Head of Engineering). This chat will allow you to ask all remaining questions you might have!

But don’t worry; everything will be explained to you step by step by your recruiter.

Here is a little tip for you during those stages:

Collaboration is massively important to us, so don't hesitate to share your thoughts, ask questions, ask for help if needed, etc

DIVERSITY AND INCLUSION

Diversity and inclusion are key to a great workplace, and Adaptive is better when it’s more representative of the world around us. We want everyone to feel comfortable bringing their whole selves to work without any fear of judgment or negativity.

All we ask is that our colleagues are respectful, collaborative, passionate about what they do, and have the skills needed to be successful in their roles.