Job Description

Location: Petoskey, MI [onsite],None,None

IT Support Specialist (MSP exp. req.)
Location: Petoskey, MI [onsite]
Salary: $65,000 + Great Benefits
Benefits: Medical, Dental, Vision, Disability, Life, Simple IRA, Holidays, PTO
Job Type: Full-Time
Typical Hours: Mon-Fri, 8-5 pm, rotating on-call after hours
Travel: Occasional- local only to customer sites via company vehicle
Start Date: ASAP
Sponsorship is not available

REMOTE IT Support Specialist (MSP exp. req.) Description

Our client—a growing IT services company serving small to mid-sized businesses across Michigan—is seeking a skilled IT Support Specialist to provide responsive, high-quality technical support to external clients, primarily remote with occasional on-site visits. In this client-facing role, you’ll troubleshoot infrastructure issues, assist with server and network installations, and support onboarding for new users and organizations. This is a great opportunity to take ownership of your work within a company that values autonomy, upholds high standards of integrity, and promotes a supportive, team-first culture.

REMOTE IT Support Specialist (MSP exp. req.) Responsibilities

• Interface and provide client support- remote and on-site
• Participate in on-call rotation
• Assist with the configuration and installation of servers, endpoints, and network equipment
• Provide user on-boarding and off-boarding
• Perform on-site new client onboarding
• Interface with vendors for hardware failures
• Perform on-site hardware installations
• Troubleshoot hardware issues
• Help address client needs and ensure satisfaction is met
• Keep documentation current
• Support Windows, Mac, Linux, iOS, and Android

REMOTE IT Support Specialist (MSP exp. req.) Qualifications

• 2+ years of recent MSP IT support experience (within the last 5 years) required
• Active Directory experience required
• Microsoft 365 (Exchange Online, MS Teams, SharePoint, OneDrive) experience required
• Familiarity with a major brand of firewalls, switches, access points, management, and troubleshooting required
• Experience with a ticketing system/PSA tool required

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