Job Description

We are part of the German Robert Bosch Group, but we do not manufacture tangible products such as power tools or automotive components. Our service is our product.

We provide complex technology-based services and solutions in the field of Business Process Outsourcing (BPO), which is what makes us unique within the Bosch world. Simply put, we take over specific business operations from other companies and manage them on their behalf, allowing them to focus on their core business activities.

We achieve this by leveraging future-oriented technologies such as Robotic Process Automation (RPA), Cognitive Robotics, and Artificial Intelligence (AI). We work with leading companies across the automotive, travel, tourism, construction, and telecommunications industries worldwide, as well as with other Bosch business units.

In Spain, we have offices in Vigo (Pontevedra), Valencia, Pamplona, Zaragoza, Alcobendas (Madrid), and Barcelona. However, our division operates globally, with a worldwide presence and nearly 10,000 employees across the globe.

We are looking for committed, proactive, and dynamic individuals who are ready to take on the daily challenges of an innovative and international environment. We value people who can identify opportunities and make the most of them. Whether you are an intern, a recent graduate, or an experienced professional, regardless of your career stage, we are confident that at Bosch Service Solutions you will find the right opportunity and enjoy a workplace surrounded by enthusiastic, motivated, and talented colleagues.

Are you passionate about technology and do you enjoy resolving technical incidents?

If you have experience in technical support, enjoy analyzing problems, working with ticketing tools, and helping find solutions, this opportunity might be for you.

At Bosch Service Solutions, our main objective is to guarantee the best solutions and services to our customers, something we do in more than 30 languages around the world; that is why we are a leading provider of process outsourcing, always using technology as a base.

Furthermore, at Bosch we are committed to a diverse and inclusive work environment, where all people are valued and respected.

We are looking for professionals with experience in first-line IT technical support who want to develop in an international environment, collaborating with multicultural teams and working with technological solutions used by professionals in the automotive sector If you enjoy investigating issues, troubleshooting, and guiding users until the best solution is found, we are looking for you.

🎯 What will your mission be?

Your main objective will be to manage incidents, analyze reported cases, provide first-line technical support, and perform the corresponding follow-up until resolution or escalation.

🔧 What will your day-to-day look like?

• Manage incidents and requests using ticketing tools.
• Provide first-line technical support to professional users.
• Analyze incidents related to hardware, software, and applications.
• Handle inquiries via phone, email, and other support channels.
• Use remote access tools to diagnose and resolve incidents.
• Apply troubleshooting and root cause analysis procedures.
• Register, document, and track tickets until resolution or escalation.
• Follow established support procedures and processes.
• Collaborate with other departments and international teams.
• Contribute to the continuous improvement of the knowledge base and internal documentation.

👤 What are we looking for?

We are looking for someone with experience in IT technical support, accustomed to managing tickets and performing troubleshooting, who also has an interest or affinity for the automotive industry and wants to grow in an international environment.

Essential Requirements

• ✅ Technical background in Computer Systems, Microinformatics, Telecommunications, or a similar field
• ✅ Previous experience in IT technical support, Help Desk, or Service Desk
• ✅ Experience managing incidents using ticketing tools
• ✅ Knowledge of hardware and software
• ✅ Ability to perform troubleshooting and incident analysis
• ✅ Experience using remote access tools
• ✅ Problem-solving orientation.
• ✅ Minimum B2 level of English to participate in meetings, training sessions, and internal communications.
• ✅ C2, bilingual, or equivalent proficiency in Ukrainian

⭐ We Will Especially Value

• Previous technical support experience using ticketing systems.
• Experience using remote access tools.
• Knowledge of SAP.
• Interest in technology applied to the automotive sector.
• Knowledge of or affinity with automotive electronics.
• Familiarity with diagnostic tools or digital solutions used in automotive workshops.
• Other European languages.

🎁 What We Offer

• ✅ Permanent Bosch contract.
• ✅ Full-Time Position.
• ✅ Initial training and onboarding support.
• ✅ International and multicultural environment.
• ✅100% remote working model.
• ✅ Hybrid working option available for residents of the Community of Madrid.
• ✅ Growth opportunities within a company.

🗓️ Our Selection Process

1. Interview with Talent Acquisition: We want to get to know you, delve into your experience, and validate the job requirements.
2. Technical Interview: We will evaluate knowledge related to IT support, troubleshooting, ticketing, and incident resolution.
3. Final Interview: Conversation with the hiring manager.

Ready to take the next step in your career with a major multinational company?

Qualifications

• Technical background in Computer Systems, Microinformatics, Telecommunications, or a similar field.
• Previous experience in IT technical support, Help Desk, or Service Desk
• C2, bilingual, or equivalent proficiency in Ukrainian.
• Minimum B2 level of English

Additional Information

Hybrid working model available for candidates based in the Madrid region.