As an IT Support Specialist Level 3 you will collaborate with our client's employees to quickly resolve any technical issue that interrupts their day. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. We are predominantly Mac OS, with a growing Windows, Chrome OS and Linux environment. This is a great opportunity to work and grow with a fantastic and rapidly growing company.
• Answer questions and provide support for employees in online (via email, Slack, and tickets) and in person (as offices open in 2021)
• Act as an escalation point for front-line IT support
• Perform project-based work to improve IT and systems
• Image Mac, Windows, and Linux computers and configure these computers for employees
• Manage IT assets and inventory
• Deploy software
• Help with A/V setup for internal events
• Assist with desktop automation
• Help train and mentor other IT employees
• Showcase your knowledge by training other employees on new applications, hardware, and more
• 1-2 years’ work experience in a technical support or helpdesk environment
• A drive to assist customers and solve their technical problems
• End-user support experience for MacOS or Windows
• Experience with MDM systems
• Experience troubleshooting Chrome OS
• Command-line Unix/Linux experience (Shell scripting)
• Experience building Windows images
• PowerShell and Active Directory administration understanding
• Experience using Atlassian products before, especially JIRA
• Great problem solving and intuitive troubleshooting skills
• A strong understanding of connecting computers to networks especially over Wi-Fi and VPN
• Experience in Gsuite Administration
• PowerShell and Active Directory administration understanding
• Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary
• Ability to work weekend days
• Previous work experience in a startup or rapid growing enterprise environment VOIP administration experience
• Be a serious A/V geek!
• You have a history of expanding your knowledge via technical training and certification
Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe.
We work with the world’s leading companies to deliver services and technologies at scale, accelerate digital operations, develop innovative applications, and drive efficiencies throughout their organization.
Milestone is focused on building an employee-first, performance-based culture, and for over 25 years, we have demonstrated a history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.
Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Follow us on:
Facebook: https://www.facebook.com/MilestoneTechnologiesInc
Twitter: https://twitter.com/MilestoneTech
Blog: https://milestone.tech/blog/
