STAFIDE - Tech Talent Recruitment Europe

IT Support Specialist – L2/L3 (ID: 3045)

STAFIDE - Tech Talent Recruitment Europe  •  Amsterdam, NL (Onsite)  •  3 months ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description


As a Senior Specialist, you will:

  • Provide advanced desk side support to end users, resolving technical issues with efficiency and professionalism.

  • Attend to and manage complex Level 2 support calls, escalating to Level 3 when necessary.

  • Assist L3 Engineers in handling advanced and critical support cases.

  • Maintain and regularly update Standard Operating Procedures (SOPs) and runbooks for the respective technical track.

  • Offer telephonic and remote troubleshooting support to resolve technical issues effectively.

What You Bring to the Table:

  • 4-5 years of hands-on experience in IT support, particularly in desk side services.

  • Proficiency in DWP-FSS (Desk Side Services) with solid troubleshooting and diagnostic skills.

  • Proven ability to handle L2 and assist with L3 technical calls in a professional environment.

You Should Possess the Ability to:

  • Collaborate effectively with cross-functional IT teams.

  • Prioritize and manage multiple issues with minimal supervision.

  • Communicate clearly with technical and non-technical users.

  • Document technical issues and solutions accurately for future reference.

What We Bring to the Table:

  • A dynamic and collaborative work environment focused on technical excellence.

  • Opportunities to work on complex technical challenges and grow your support expertise.

  • A chance to be part of a high-performing team that values innovation and continuous learning.


Let’s Connect


Want to discuss this opportunity in more detail? Feel free to reach out.

Recruiter

: Prasetha Beanju

Phone

: +31 20 369 0609 ; Extn :132

Email

:

prasetha.b@stafide.nl

LinkedIn

:

https://www.linkedin.com/in/prasetha-beanju-k-99732034b/
STAFIDE - Tech Talent Recruitment Europe

About STAFIDE - Tech Talent Recruitment Europe

Headquartered in the Netherlands, STAFIDE specializes in Niche Tech Recruitment across Europe, connecting top talent with outstanding opportunities in the IT sector. Our data-driven recruitment model ensures the ideal match between candidates and employers, enhancing both skill alignment and cultural fit. With a strong focus on Skill-Based Hiring, we provide candidates with an in-depth understanding of the organization—whether for permanent positions or temporary assignments (interim opdrachten) like secondment (detachering)—strengthening employer branding for our clients as a recruitment company (uitzendbureau).

In today’s fast-evolving tech landscape, we recognize the unique challenges companies face in sourcing highly skilled talent. Our advanced, AI-driven talent intelligence system (ATS) is specifically designed to prioritize Skill-Based Hiring for niche IT roles, empowering organizations to address talent shortages by identifying professionals with the expertise to drive innovation and growth.

Whether you’re a company in search of exceptional talent or a professional seeking your next ICT role, STAFIDE is your strategic recruitment (werving en selectie) partner. Our deep expertise in the Dutch market, combined with a steadfast commitment to excellence, makes us the preferred choice for all your recruitment needs.

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
Amstelveen, NL
Year Founded
2023
Social Media