Job Description

As an IT Support Specialist you will collaborate with employees to quickly resolve any technical issue that interrupts their day. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You have experience working on a phone/chat based technical support desk or at a walk up support station.

How You Will Make An Impact:

• Answer questions and provide support for employees in person at our offices and online (via email, Slack, and tickets).
• Image Mac, Windows, and Linux computers and configure these computers for employees
• Work with various IT departments and the IT Support team to be the point person at the office to perform important tasks such as troubleshooting network connectivity, testing Audio/Visual (AV) equipment, and handling inventory.
• Perform small project based work to improve IT and other systems
• Showcase your knowledge by training other employees on new applications, hardware, and more

What You Will Need To Succeed:

• High School Diploma or equivalent
• 2-3 years of IT industry experience
• A drive to assist customers and solve their technical problems.
• End-user support experience for MacOS, Chrome, and Windows
• Problem solving and intuitive troubleshooting skills
• A strong understanding of connecting computers to networks especially over wifi and VPN
• Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary
• Ability to work some weekend days

Preferred Skills:

• VOIP administration experience
• Experience troubleshooting Chrome OS
• Command-line Unix experience
• An understanding of A/V concepts and functionality
• Experience with Google Suite tools including GMail, Google Docs, and Google Calendar
• Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendl.
• You have a history of expanding your knowledge via technical training (self-taught and/or formal) and certification