Job Description

Job DetailsJob Location: San Diego Branch - San Diego, CA 92111Position Type: Full TimeSalary Range: $20.00 - $26.00 HourlyJob Category: OtherIf interested in applying for this position, an assessment via the provided link is required upon completion of an application
https://assessment.predictiveindex.com/bo/59S8/ITSupportSpecialist_Jan2026_171248
Company Overview
Botanical Designs and its affiliates, Foliage Design Systems, McCaren Designs, Good Earth and Articulture Designs are a creative and dynamic company specializing in interior and exterior landscaping, as well as seasonal holiday décor installations. Our mission is to transform commercial spaces into visually stunning environments that reflect beauty, festivity, and functionality. We are passionate about our work and committed to delivering high-quality design and installation services to our clients.
Summary Description:
This role is a cornerstone of our daily operations, ensuring our team has the technology and support they need to succeed. The successful candidate will be a proactive team member in a growing organization, balancing technical troubleshooting with exceptional customer service. This position offers hands-on experience across Microsoft 365, identity management, and IT operations, with opportunities to collaborate, take ownership, and expand your technical depth over time.
Job Duties and Responsibilities (Essential Functions):
End-User Support
Serve as the primary point of contact for employee IT support requests
Troubleshoot and resolve hardware, software, and access-related issues
Support Windows workstations, laptops, company-managed mobile devices, and peripherals
Perform user onboarding and offboarding, including account setup, access provisioning, and device preparation
Assist employees with password resets and multi-factor authentication issues
Escalate complex or high-impact issues appropriately
Microsoft 365 Support
Support Microsoft 365 users, mailboxes, groups, and licenses
Assist with Teams, Outlook, OneDrive, and SharePoint support
Assist with basic user and group administration for legacy on-prem systems, following established processes
Follow company access control and account management processes
Process Improvement
Maintain and update IT documentation, procedures, and asset records
Identify opportunities to improve IT support processes, documentation, and standard operating procedures
Assist in documenting systems, workflows, and troubleshooting steps
Support ongoing efforts to standardize and mature internal IT operations
Other
Cross training with other functional areas as needed
Participate in IT projects and initiatives as assigned
Other duties as assigned
Knowledge/Skills/Abilities:
Customer-focused mindset with professional communication skills
Strong troubleshooting and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Attention to detail and commitment to documentation and process
Willingness to learn, ask questions, and take on increasing responsibility
Foundational understanding of basic networking concepts
Ability to clearly explain technical concepts to non-technical users
Level Requirements:
1–3 years of IT support or technical experience, or equivalent hands-on experience
Working knowledge of:Windows operating systems
Microsoft 365 user support and administration
Basic identity and access management concepts
Experience with or exposure to Active Directory preferred but not required
Associate or Bachelor’s Degree in Information Technology or related field preferred
(Combination of education and experience may be considered for equivalency)
Benefits for Full Time Eligible Include:
Medical with contribution coverages on our health program as defined by plan
Dental as defined by plan
Vision as defined by plan
401K as defined by plan
Paid Holidays as defined by company policy
Personal Time Off (PTO) based on the accrual allotment as defined by the company policy
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit, stand, walk; use hands to finger, handle or feel; and reach with hands and arms. Must have the ability to stand for extended periods of time.
The employee is frequently required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 20-50 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Varied Field Environment performing outdoor work with moderate to occasional loud noise.
This is a minimal description of duties and is not intended to describe, in detail, the multitude of tasks that may be assigned. As the nature of business demands change, so may the essential functions of this position.
Botanical Designs LLC. And affiliates is an Equal Opportunity Employer.
All offers of employment at Botanical Designs LLC. are contingent upon clear results from a background check.
Qualifications