The IT Support Specialist II provides intermediate-level technical support to employees, partners, and production environments, ensuring an efficient service experience aligned with global IT standards. This role handles medium- to high-complexity technical incidents within its scope of responsibility, works autonomously to resolve advanced issues, and escalates cases that require specialized intervention. The role also contributes directly to operational stability, regulatory compliance, and business continuity in Costa Rica.
Penumbra, Inc., headquartered in Alameda, California, is a global healthcare company focused on innovative therapies. Penumbra designs, develops, manufactures and markets novel products and has a broad portfolio that addresses challenging medical conditions in markets with significant unmet need. Penumbra sells its products to hospitals and healthcare providers primarily through its direct sales organization in the United States, most of Europe, Canada and Australia, and through distributors in select international markets. The Penumbra logo is a trademark of Penumbra, Inc.
Members of the Penumbra team agree that this is where their work has meaning -- we are transforming the treatment of some of the world's most devastating conditions. Penumbra is where everyone's ideas matter, and where learning and growth are constant.
No. 5 on the Greater Bay Area Manufacturers List, San Francisco Business Times, 2020
100 Fastest-Growing Companies, Fortune, 2019
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