Job Description

Location: San Diego,California,United States

About Quartus

Quartus Engineering Incorporated (www.quartus.com) is a leading provider of engineering services and integrated hardware solutions for a wide range of clients and industries. We employ advanced computer-aided engineering tools in the areas of optics, structural, thermal, and coupled analyses. We couple our engineering analysis capabilities with design, prototype, integration and test capabilities to create solutions for our clients that are of extraordinary value.

What will you do?

As an IT Support Specialist in our San Diego, CA office, you will support our employees efficiently and practically in a fast-paced environment. This role will handle end user support requests and must be able to assist in other areas of IT including, but not limited to, managing end user accounts in an Active Directory and Azure environment, setting up, configuring and deploying hardware to employees, troubleshooting server and network related issues, managing backups and documentation.

Essential Job Functions:

• Installs, connects, configures, upgrades, troubleshoots, diagnoses, and repairs hardware and software for desktops, laptops, mobile devices and peripherals.
• Diagnoses, research, and resolves routine hardware and software issues. Gathers appropriate information to escalate to higher-level technicians, administrators, and /or vendors when needed.
• Set up users workstations and peripherals.
• Provide technical support to users in-person and remote (May require some travel to Virginia office)
• Install, configure and maintain computer systems including Windows, Mac and Linux operating systems
• Manage user accounts in Active Directory and Azure environment
• Manage user accounts in multiple cloud-based services
• Assist in backup and restoration of corporate data
• Assist in writing documentation for computer systems procedures
• Assist in the development and recommendation of network administration and operational procedures
• Assist in configuring and maintaining servers (physical and virtual) and software
• Other assigned IT related projects

Location

Position is based in San Diegowith a hybrid schedule.*

*The hybrid work arrangement is subject to change based on business needs including but not limited to training, performance, or other operational requirements. Any physical location change may impact future employment.

What are we looking for?

• BS degree in Information Technology, Computer Science or related field required
• CompTIA A+ Certification or equivalent required
• 2+ years hands-on experience working in LAN/WAN environments
• 2+ years of desktop and/or helpdesk support experience
• 2+ years experience administering and troubleshooting Active Directory/Group Policy
• Experience administering Microsoft 365 products
• Technical knowledge or direct experience with VMware suite of software products.Additional knowledge or experience with any other Hypervisors or VDI products is desirable.
• Possess strong technical knowledge and troubleshooting of computer servers, SAN/NAS, workstations, printers, routers, firewalls, and switches
• Technical knowledge or direct experience with Veeam or similar backup solutions.
• Must be able to communicate effectively -- in written and verbal format
• Must be able to take direction for job functions
• Must be a US Person (US Citizen or US Permanent Resident)
• Ability to lift or push up to 50 pounds

Preferred Qualifications:

• Microsoft and Cisco Certification
• Technical knowledge or direct experience with Linux systems is desirable
• Technical knowledge or direct experience with Cisco, SonicWALL Firewalls, Routers, Switches and Wireless Solutions including a solid understanding of the concepts of VPN’s is desirable.

Compensation and Benefits

IT Support Specialist/Help Desk Technician II pay range: $29.00 - $49.00/hour*

*This range represents base pay. In addition, you may be eligible for additional benefits and compensation.

Referral eligibility: Tier 1

Quartus is an equal opportunity employer and we are committed to employing a diverse workforce, including, but not limited to, minorities, women, individuals with disabilities, and protected veterans. Quartus provides comprehensive benefits including competitive salary, discretionary performance-based bonus, employee stock ownership plan, medical, dental, vision, and 401k plan with company match.

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