Job Description

IT Support Specialist I

The IT Support Specialist I provide on-site and remote support for application and hardware issues

DUTIES AND RESPONSIBILITIES:

• Routinely travels between various sites to support workstations and users
• Provides professional and efficient customer service while engaged in the clinical environments and performs duties with a low level of technical supervision
• Installs and supports various types of hardware. Supported hardware includes Dell desktop & notebook computers, HP printers, Apple IOS devices, Otech tablets, Fujitsu document scanners and Cisco IP phones
• Provides support for NextGen medical EHR/EPM and dental EDR applications
• Provides support for Microsoft Windows, Microsoft Office and other software packages
• Provides technical assistance for meetings and presentations
• Performs inventory duties of hardware and software assets
• Performs account management of IT systems
• Creates detailed documentation of work performed
• Performs non-routine assignments of substantial variety and complexity given defined objectives
• Keeps up to date on all agency systems but may specialize in specific areas of expertise
• Supports network security and privacy of all agency data that is consistent with Joint Commission standards and agency policies
• Occasionally expected to work after hours and weekends

Requirements

Education, Certifications and/or Experience

• Associates degree in an IT concentration or minimum two years of work experience in an IT environment with an emphasis on hardware and application support

Professional IT certifications preferred

Knowledge:

• Proficiency of computer hardware and software application concepts
• Familiarity with networking technologies
• Help desk and/or call center environment experience desired
• Ability to work in a highly dynamic work environment
• Ability to handle concurrent assignments
• Good organizational skills and high attention to detail
• Good verbal and written communication skills
• Good interpersonal skills
• Ability to operate a motor vehicle

PHYSICAL REQUIREMENTS

• Ability to perform the essential functions of the position
• Ability to meet the attendance requirements of the position
• Ability to sit, stand, stoop and bend to perform job duties
• Ability to lift and move reasonably heavy equipment assisted and unassisted
• Ability to deliver excellent customer service