Job Description

IT Support Specialist, full-time on-site

Department: Information Technology

Employment Type: Full Time

Location: Grand Rapids, MI

Reporting To: Jon Whalen

Compensation: $50,000 - $55,000 / year

Schedule Exempt, minimum 40 hours per week | Monday - Friday | 8am - 5pm Department: IT Department | Brio Living Services
This role is on-site in Grand Rapids, MI.

What You'll Do:
In this on-site role, you’ll provide hands-on technical support across our organization, troubleshooting hardware, software, and network issues. You’ll assist with equipment setup, imaging, and deployment, maintain system standards, and collaborate with our technology partners and MSP. This position also includes providing user training, managing equipment purchasing, and participating in an on-call rotation.

Key Responsibilities

• Document and resolve incidents and requests promptly and courteously, ensuring exceptional customer service.
• Communicate complex technical issues clearly to users with varying technical knowledge.
• Maintain accurate documentation of the client computing environment.
• Diagnose and repair computing devices and peripherals, including PCs, printers, software installations, tablets, and smartphones.
• Perform equipment upgrades, configuration changes, and networking tasks as needed.
• Participate in the on-call rotation schedule.
• Provide support for Microsoft Windows, Office 365 Enterprise Suite, Apple iOS, and Active Directory.
• Offer technical assistance and training for team members on new processes and technologies.

• Troubleshoot and support network and advanced technology issues.
• Assist and collaborate with third-party MSP and other vendors as needed.
• Support the development and planning of Resident Technology Services.

• Stay current on technology trends through continued learning, networking, and professional development.
• Collaborate effectively with IT colleagues and other departments on assigned projects.
• Communicate clearly with end-users, providing updates and instructions throughout issue resolution.

The above is a summary of the position, it in no way states or implies that these are the only duties this position will be required to perform. If selected for the position you will receive a full job description.

Skills, Knowledge and Expertise

• Associate degree in Information Technology, or equivalent combination of education and IT work experience.
• Minimum of 2 years of related IT experience, preferably in a healthcare setting.
• Experience with Microsoft products, including Windows and Office 365 (Word, Excel, PowerPoint, Outlook, SharePoint, OneDrive, OneNote, Teams).
• Experience with computer hardware, preferably Dell laptops and desktops.
• Experience with Apple smartphones and tablets.
• Knowledge of TCP/IP networking.
• Strong planning and organizational skills, with the ability to build and maintain effective working relationships across all levels of the organization.

Benefits

• Career Growth & Development – Advance your career with tuition assistance and school scholarships up to $3,000 per semester.
• Wellness Program & Reimbursement – Prioritize your health and well-being, reimbursed 120 a year!
• Competitive Benefits for Full-Time Team Members – Enjoy Medical, Vision & Dental Insurance starting on the 1st of the month after 30 days of hire.
• Retirement Savings Plan – Secure your future with employer contributions.
• Generous 6 weeks of Flexible time off per year—plus paid holidays on top of that.
• Team Member Referral Bonus Program – Earn $500 when you bring great people to our team!

ACCESSIBILITY SUPPORTBrio Living Services is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability, please contact us at loveyourcareer@mybrio.org BRIO LIVING SERVICES IS AN EQUAL OPPORTUNITY EMPLOYERBrio Living Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or genetics in accordance with applicable federal, state and local laws.
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