Job Description

Job Location: 01 - Naperville, IL 60540
Position Type: Full TimeEducation
Level: 4 Year Degree
Salary Range: $28.00 - $32.00 Hourly

Travel Percentage: Negligible
Job Category: Information TechnologyIT Support Specialist | Full-Time On-Site
Location: Naperville, IL (on-site)
Employment Type: Full-Time
Reports to: Director of IT
About Five-Star AudioVisual
Founded in 1995, Five-Star AudioVisual, Inc. is an independent boutique audiovisual company serving the luxury hospitality market nationwide. We partner with premier hotels, resorts, and event venues across the U.S., delivering high-touch service and seamless experiences.
- Technology is central to our work, and we prioritize professionals who are skilled, dependable, security-minded, and collaborative
- Candidates may be asked to participate in a technical assessment as part of the hiring process

QualificationsPosition Overview
Reporting to the Director of IT, the IT Support Specialist will support corporate and field technology operations with a focus on device deployment, system reliability, security, and end-user support. This role is ideal for someone who:
- Enjoys solving problems
- Values organization, documentation, and security best practices
- Takes pride in maintaining secure, efficient IT systems
Key Responsibilities
- Configure, image, and deploy Windows 11 Pro and Apple devices
- Administer Microsoft 365, Entra ID (Azure AD), and related cloud services
- Manage Apple Business Manager enrollment and device oversight
- Maintain system updates, security standards, and performance optimization
- Monitor and enforce security policies and IT best practices across systems
- Track IT assets, user accounts, and system documentation
- Provide on-site support in Naperville and remote support across locations
- Troubleshoot hardware, software, and network issues
- Collaborate with internal teams to maintain consistent IT and security standards

Qualifications
- 2–5 years of IT support experience, corporate or multi-site preferred
- CompTIA A+, Network+, or equivalent hands-on experience
- Strong experience with Microsoft 365, Entra ID (Azure AD), and Azure environments (AZ-900 preferred)
- Experience supporting Windows 11 Pro systems
- Familiarity with Apple device management and Apple Business Manager
- Knowledge of IT security principles and best practices
- Strong organizational, documentation, and troubleshooting skills
- Excellent communication skills across phone, Teams, email, and in person
- Must be local to the Naperville area and available on site
- Must be authorized to work in the U.S.
- Occasional travel may be required
Preferred Skills
- Intune or other MDM/device management tools
- Networking fundamentals (firewalls, switches, Wi-Fi)
- Experience with ticketing systems and remote support platforms
Benefits
- 401(k) and Roth 401(k) with company match
- Medical, dental, and vision insurance
- Health savings account
- Life insurance
- Paid vacation, sick time, and company holidays