Job Description

Job DetailsJob Location: 01 - Naperville, IL 60540Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $28.00 - $32.00 HourlyTravel Percentage: NegligibleJob Category: Information TechnologyIT Support Specialist | Full-Time On-Site
Location: Naperville, IL (on-site)
Employment Type: Full-Time
Reports to: Director of IT
About Five-Star AudioVisual
Founded in 1995, Five-Star AudioVisual, Inc. is an independent boutique audiovisual company serving the luxury hospitality market nationwide. We partner with premier hotels, resorts, and event venues across the U.S., delivering high-touch service and seamless experiences.
Technology is central to our work, and we prioritize professionals who are skilled, dependable, security-minded, and collaborative
Candidates may be asked to participate in a technical assessment as part of the hiring process
QualificationsPosition Overview
Reporting to the Director of IT, the IT Support Specialist will support corporate and field technology operations with a focus on device deployment, system reliability, security, and end-user support. This role is ideal for someone who:
Enjoys solving problems
Values organization, documentation, and security best practices
Takes pride in maintaining secure, efficient IT systems
Key Responsibilities
Configure, image, and deploy Windows 11 Pro and Apple devices
Administer Microsoft 365, Entra ID (Azure AD), and related cloud services
Manage Apple Business Manager enrollment and device oversight
Maintain system updates, security standards, and performance optimization
Monitor and enforce security policies and IT best practices across systems
Track IT assets, user accounts, and system documentation
Provide on-site support in Naperville and remote support across locations
Troubleshoot hardware, software, and network issues
Collaborate with internal teams to maintain consistent IT and security standards
Qualifications
2–5 years of IT support experience, corporate or multi-site preferred
CompTIA A+, Network+, or equivalent hands-on experience
Strong experience with Microsoft 365, Entra ID (Azure AD), and Azure environments (AZ-900 preferred)
Experience supporting Windows 11 Pro systems
Familiarity with Apple device management and Apple Business Manager
Knowledge of IT security principles and best practices
Strong organizational, documentation, and troubleshooting skills
Excellent communication skills across phone, Teams, email, and in person
Must be local to the Naperville area and available on site
Must be authorized to work in the U.S.
Occasional travel may be required
Preferred Skills
Intune or other MDM/device management tools
Networking fundamentals (firewalls, switches, Wi-Fi)
Experience with ticketing systems and remote support platforms
Benefits
401(k) and Roth 401(k) with company match
Medical, dental, and vision insurance
Health savings account
Life insurance
Paid vacation, sick time, and company holidays