Job Description

St. John the Evangelist, located in Severna Park, Maryland, is seeking a qualified full‑time IT Support Specialist The IT Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, and software. This position serves as the first level of support for faculty, staff, and students. Primary responsibilities include delivering IT Helpdesk services, maintaining the computer desktop environment, troubleshooting and resolving end‑user issues, and installing hardware and software. This position is expected to start May 1, 2026.

The role also includes responsibility for audio/visual setups, event livestream setups, and onsite event support. Additionally, the IT Support Specialist will work closely with the Technology Administrator on various projects to improve network services, infrastructure, and other technology-related initiatives.

This is a full‑time position that reports to the principal scheduled Monday through Friday from 7:40 a.m. to 3:30 p.m.

Essential Functions

• Update (create, edit, disable) Microsoft 365 accounts for staff and students, including license management.

• Install and update iPads for staff and students.

• Evaluate technology inventory—including laptops, desktops, and iPads—retire outdated equipment, and perform system updates as needed.

• Maintain Windows and manufacturer software on staff and student computers, including completing the multi‑step setup process for campus laptops.

• Coordinate repair of campus computers and purchase replacements as needed through approved suppliers.

• Coordinate backend network support with off‑campus network partners.

• Monitor network bandwidth, including server performance and access points.

• Perform annual maintenance on student iPads, including hardware (cases) and software updates, and maintain accurate device assignments.

• Manage all aspects of classroom SMART Panels, including purchasing, software, and troubleshooting.

• Manage most aspects of campus printers and copiers, including purchasing, toner, and recycling.

• Manage mobile device content filtering and the mobile device management (MDM) system, including acquiring apps and managing app and web‑link deployment to student iPads by grade level.

• Maintain subscriptions for required services (e.g., Microsoft 365 licenses, Raptor security, Securly MDM and Safety Filter).

• Update teacher and student accounts in library software.

• Update teacher and student accounts in platforms such as Discovery Education and other instructional resources.

• Maintain staff accounts and troubleshoot issues related to Raptor security software.

• Support parish office technology needs, including devices, printers, and troubleshooting.

• Provide daily troubleshooting for a wide variety of device and software issues.

Position Qualifications

• Bachelor’s degree, or an equivalent combination of education and experience. Master’s degree preferred
• Current experience as hardware or software technician, with at least CompTIA A+.
• Experience with Microsoft Office desktop Suite and Office 365.

Pay Range: $65,000 – 80,000, Annualized

Benefits:

We offer a comprehensive and competitive benefits package with this position, including health, dental, and vision coverage; employer-paid life and disability insurance; automatic enrollment in the 403(b) plan and employer contribution (whether or not the employee contributes); and generous paid holiday, sick and vacation leave. Please click on the link below for more detailed information:

https://www.archbalt.org/human-resources/employee-benefits/employee-benefits/